loverainbowsprinkles' Shop Policies
Welcome to Rainbow Sprinkles! All items are handmade (in a smoke-free, pet-free environment) with love and care. The idea of Rainbow Sprinkles is to decorate your life with the little things that make you smile.
Please kindly read Store Policies before making a purchase. If you need any advice or have any other questions, please do not hesitate to ask me. I'll be more than glad to help.
Check back often, I'll be adding pieces and updating the shop regularly. Everyone deserves some Rainbow Sprinkles in their life!
I accept PayPal only. Payments through PayPal must be received within 48 hours of purchase, or the transaction will be canceled and items will be returned to the shop.
You do not need a PayPal account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Orders are shipped within 4-5 business days of receiving order and payment. (Saturday and Sunday are not included.) All items are well-packed to ensure safe travels. If you need your order by a specific date please send us a message so we can ensure it gets to you in time. Additional shipping charges may be required for faster delivery.
(For custom orders please allow 2 weeks for the item to be made and shipped. If you need it sooner please send us a message to see if it is possible.)
All domestic shipping is completed through USPS, usually with delivery confirmation. Please allow about 1 week for delivery.
International shipping is not tracked. Please allow 2-3 weeks for delivery. All items are shipped via USPS First Class with delivery confirmation, after payment has been received. We will ship Priority Mail or Express Mail for an additional fee.
The shipping charge includes both shipping and handling (packaging materials).
If you have a special shipping request (such as gift wrapping and third party shipping) convo me prior to your purchase and we'll work out pricing, etc.
Refunds and Exchanges
I want you to be 100% happy with your purchase. If it is not exactly what you imagined I am happy to work with you to make it right!
I will accept items for return, repair or exchange (if available) within 5 days of receipt. However, buyer will be responsible for all shipping costs. Please contact me first to discuss the details of the situation so I can be prepared and give you an appropriate time frame on repairs. Again, shipping charges are not refundable.
In the event of lost, stolen, or damaged merchandise, a replacement will be sent free of charge. It is the buyer's responsibility to contact me if an order does not arrive (please allow at least 2 weeks for domestic and 4 weeks for international orders).
Custom name orders are non-refundable. Other custom orders can be refunded if seller and buyer agree, however buyer is responsible for return shipping.
Additional Policies and FAQs
-PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.
-The actual color and saturation of prints may vary slightly due to differences in monitor screens and settings.
-International buyers are responsible for any customs fees, duties, and/or import charges.
I reserve all rights to all Rainbow Sprinkles images and art . Please do not copy, sell, or distribute any of my art.
Thank you! If you have any additional inquiries or requests, please don't hesitate to contact me.
Last Updated February 1, 2012