I do my best to describe my items, and take telling pics. If you have any questions about the product, please contact me... I am quick to respond.
I double-check my merchandise before it goes out.
Therefore, I do not offer refunds as a general rule, once the item has been shipped.
However, if you are not happy with the product, I will refund under the condition that you send the item back to me in good condition, at your expense. Shipping charges that I paid will not be refunded.
*** I don't, again, as a general rule, offer refunds for items lost in the mail. I have proof of mailing on each item that I ship. I strongly suggest that you add shipping insurance to your order. I can do this for you, you pay the extra cost. Just let me know in advance so I can set up a listing for you.

Cancellation policy... very simple... pre-made item can be cancelled up to moment of shipping.
Any custom order can be cancelled withing 48 hours after placing your order.

(*********I will be out of town for a few days.
Any item ordered while I am gone will be shipped out no later than Nov. 14th.******)

I ship often. Pre-made orders will ship in a couple of days, while custom orders may take up to a week. Printables will be sent to your e-mail within 48 hours.
Delivery conformation is included on all U.S. orders.
I ship internationally. There is an additional fee for proof of mailing. The amount is based on what is ordered. I will notify you if this applies to you.
As much as I would love to guarantee all my shipping, I cannot. I am but a small, one person business, who makes a small profit for my time. Once it is mailed, and I have proof that it was, it is out of my hands. Of COURSE, I don't want you to be unhappy. But, I can't afford to take it out of my pocket when I am such a small business.
THEREFORE, I strongly suggest that if you are worried about the mail system, you add insurance to your order. Please write me about this so that I can make up a special order for you with the correct pricing.