lovingLeighYours

I take pride in my work, and I want you to be nothing short of thrilled. If you are not satisfied for whatever reason, please contact me within 3 days of when tracking says the item delivered to discuss the issue. Please please message me before leaving a negative comment and we can work out the best way to meet your needs. Although issues will have to be handled on a case-by-case basis, I would love the opportunity to work with you to get you exactly what you deserve.

If a return is still desired, you have 7 days from delivery to ship it back. The item must be received and in perfect condition before a refund is issued. You will be refunded only the purchase price. The initial cost of shipping and the shipping cost to send it back is the buyer's responsibility.

Custom orders will not be refunded. Due to the personalized, made-to-order nature of custom work, I simply cannot accept these items back. Thank you for understanding.

Please keep in mind I am doing my best as I mostly run this business on my own, so please be patient as I work to make all orders promptly and accurately.

For your convenience, I take::

-Direct Checkout:: accepts all major credit cards
-PayPal:: accepts all major credit cards and you don't need a PayPal account
-Checks:: sent to the address listed
-Etsy Gift Cards

Orders will not ship until payment is received and with checks, cleared. For checks, an Etsy confirmation will be sent when your check clears and again when your order is shipped.

:: The majority of my items are made-to-order as I carry only a small inventory of each item. If I do have an item on-hand, your order will ship before my current production time of 10-14 business days. Oftentimes, even if I don't have the item on-hand, I can make it sooner than that time frame, but that all depends on my open orders, busy holidays etc.

Orders will ship to the address you have on Etsy, NOT PayPal. Please make sure your address is up to date and correct before submitting your order. You will receive a notification with a tracking number when it is being shipped. If you need to change the shipping address after purchase, please message me with the new address and I will make note of it for the shipping label. Please note that Etsy won't allow me to edit the address on the website so tracking will still look like it's going to the initial address. Don't fret, I will take care of you :)

If a package is returned to me because the address you gave me is incorrect and you hadn't notified me of a change, you will be responsible for the cost to have it shipped again.

All shipping charges are per address so if you are shipping to multiple addresses, each order must be placed separately.

Insurance for packages is available upon request - the cost of insurance is based on order total.

Shipping times vary, but are approximately 2-5 days for domestic {USA} depending on the method you choose. You are welcome to upgrade to a faster shipping method during checkout. Please keep in mind INTERNATIONAL shipping can take anywhere from two to six weeks. All countries do things differently and I'm unable to help speed it along once it leaves my hands.

Packages marked as delivered are considered delivered and will not be replaced, refunded or otherwise justified in favor of the buyer. I have to trust the USPS updates.

Should an item, either domestic or international, arrive damaged, please let me know. I might ask you to send a photo and describe the condition of the item and the packaging so I can be better prepared in the future. A replacement item will be handled on a case-by-case basis.


:: PLEASE READ BELOW FOR MY NEW POLICY REGARDING CUSTOM ORDERS ::
Your proofs MUST be approved within 48 hours of receiving it. Proofs are sent to your Etsy contact. If I do not hear from you within 48 hours, I will send you a second message letting you know that what you see in the proof is how it will be printed. It is your responsibility to double check the custom information you provide me as I can't be held responsible for producing work with misinformation based on unapproved proofs.

Custom orders will begin production after receipt of payment and the digital proof has been approved. From there, current production time is 10-14 business days plus USPS shipping. Orders will ship to the address you have on Etsy. Please make sure your address is up to date and correct before submitting your order. You will receive a notification when it is being shipped. All shipping charges are per address so if you are shipping to multiple addresses, each order must be placed separately. Shipping times vary, but are approximately 2-5 days for US depending on the method you choose. Please keep in mind international shipping can take up to three weeks. If a package is returned to me because the address you gave me is incorrect, you will be responsible for the cost to have it shipped again.

The colors on your monitor may vary slightly from the actual color. Please contact me if you wish to get more information, another photo angle, etc!