At Lubilou Ceramics the way I look after your information is important to me. I am committed to ensuring that the information you provide is protected at all times.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

Information sharing and disclosure:
Customers information is important to my business. I only share your personal information where necessary and required to process and fulfil your order:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.


Delivery companies like Royal Mail for example, as without them knowing your address your lovely ceramics won’t reach you.

This information is only used when sending your order. I will never send any unauthorised marketing material


Data retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. However, I may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

Your rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information that I hold about you.
Change, delete, restrict. You may also have the right to change, delete or restrict my use of your personal information. I will delete your information on request, unless I am required to keep it for legal obligations.
Complain. If you live in the EU, you also have the right to make a can also complaint with your local data protection authority.

How to contact me:
For purposes of EU data protection law, I, Lisa am the data controller of your personal information. If you have any questions or concerns, you may contact me at lubilouceramics@gmail.com