LuckyCharmsUSA

Please contact us to explain your return or exchange reasoning.
If we approve the return or exchange you may return your purchase within 90 days from delivery date.
Please note that you will be responsible to return your purchase at your own expense.
If we decide to pay for your return we will notify you and send you a paid label.
When shipping on your own, you will need to get a "Tracking Number" as proof of your package delivered back to us.
DO NOT send items with registered mail, restricted delivery, or signature confirmation, as we are unable to accept these packages.

We recommend using USPS (United States Postal Service) First Class Mail with tracking.
If you prefer, you can also use UPS or FedEx.
Please make sure your full name and order number are included inside your package so we can easily identify you, or include the original receipt that your packaged arrived with.

If Item is not returned in the condition by which you received it we reserve the right to reject the return or exchange.

Please return your package to:
Al Segal
17555 Collins Ave #1106
Sunny Isles Beach, FL 33160 USA

𝗪𝗵𝗮𝘁 𝗖𝗮𝗻 𝗯𝗲 𝗥𝗲𝘁𝘂𝗿𝗻𝗲𝗱

If you simply do not like the item and would like to return it please contact me within 3 days of delivery and ship items on your own back within 90 days of delivery. Item must be returned unused to avoid 20% re-stocking fee. Shipping fees are not refundable.

If your item is Damaged, Defective, or Not As Described, please provide a clear photo of the item with a close up photo of the damaged area and contact us within 1 day of delivery.

𝗥𝗲𝗳𝘂𝗻𝗱

Etsy will take 2-5 business days to process your refund back to you once we approve it.
PayPal changed their policies effective May-7-2019 and now charge transaction fees even when there is a refund or cancellation.
IF YOU USE PAYPAL -- US Domestic order refunds will be reduced by 3.5% plus $0.30.
International order refunds will be reduced by 4.5% plus $0.30. This is a PayPal charge, not ours.

✔ Etsy handles all payment transactions for my shop.

At my end, I don't get to see or keep your billing information.
All I get from Etsy is your shipping address.

To find out more about Etsy billing practices, please check the Etsy FAQ: https://www.etsy.com/help/article/1939?

We ship within 24 hours (1 business day)

𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗨𝗦𝗔

- We ship USPS First Class Mail 2-6 business days delivery in USA.
- Upgrade at checkout to USPS Priority Mail 1-4 business days delivery.
- Upgrade at checkout to USPS Priority Mail Express 1-2 business days delivery.
- USPS Priority Mail include free package insurance for loss or damage.
- USPS First Class mail does not include insurance for loss or damage.

We ship Monday to Friday using USPS.
Saturday is outside Etsy business hours, we can ship your item on Saturday only if you choose priority shipping at checkout.
Sunday post office is closed and so are we.
We are not responsible for the post office delivery delays when using priority shipping.

Please Note! during some holidays, the post office is closed during the week and they won't be accepting mail.

𝗣𝗮𝗰𝗸𝗮𝗴𝗲 𝗻𝗼𝘁 𝗿𝗲𝗰𝗲𝗶𝘃𝗲𝗱: Once your package was shipped with "USPS First Class Mail" our shop policy and Etsy policy is that we are not responsible for claims for "I Did not receive my items". However if you purchased "Priority shipping" it comes with insurance for lost or damage so please read below how to file through us a not received insurance claim in USA.

𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗖𝗹𝗮𝗶𝗺𝘀 𝗨𝗦𝗔:

If you purchased "USPS Priority Mail" you must wait 20 days from shipping date before letting us know your package was lost.
Claims for damaged or missing items can be filed immediately. Claims must be filed no later than 120 days from the shipment date.
Please note all USPS Priority Mail purchases comes with free insurance for loss and damage.

𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴

- Regular mail estimated delivery is 1-6 weeks with insurance for lost or damaged package is included.
- Priority mail International 6-10 days with insurance for lost or damage package is included.
- Priority mail Express International 3-5 days with insurance for lost or damage package is included.

Tracking in your country is only available when purchasing the Priority delivery option.
All International packages are insured for Loss and Damage.

We ship Internationally Monday to Friday using USPS.
Saturday is outside Etsy business hours, we can ship your item on Saturday only if you choose priority shipping.
Sunday the post office is closed and so are we.
We are not responsible for the post office in your country delaying delivery of your package.
We are unable to contact the post office in your country, only you can do that.

𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗖𝗹𝗮𝗶𝗺 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹

For lost package, you must wait 40 days for International locations before letting us know.
Lost claims for shipments sent to Italy require a 60 day wait before filing.
Claims for damaged or missing items can be filed immediately. Claims must be filed no later than 120 days from the shipment date.

We apologies for the inconvenience if your package was lost or delayed.
We ship your package promptly but once it arrives at the post office it is out of our control.

𝐃𝐢𝐬𝐜𝐥𝐚𝐢𝐦𝐞𝐫

All images appearing in the Lucky Charms USA Etsy store are the exclusive property of Lucky Charms USA and are protected under the United States and International Copyright laws.

The images may not be reproduced, copied, transmitted or manipulated without the written permission of Lucky Charms USA.

Use of any image as the basis for another photographic concept or illustration (digital, artist rendering or alike) is a violation of the United States and International Copyright laws. All images are copyrighted © 2000 - 2021 Lucky Charms USA.