Announcement    MODELS NEEDED

Hi, If you purchased any necklace or more and would like us to feature you permanently in our product gallery wearing the necklace/s and with an acknowledgment link to your Instagram and/or Facebook, please send us the photo/s. We have about 8 spots open for each necklace and will choose the most original high quality ones. (person in photo must be 12 or older).
The chosen photos will be given a free opal necklace of your choosing. (photo must meet Etsy guidelines for high resolution, photo must be the original, not a copy, minimum 1500 x 1500 pixels, nice background)

♥ $75 Purchase gets you free upgrade to Priority Shipping* 1-3 days in USA
* The free upgrade Priority Shipping on orders over $75 will not show in your shopping cart. We will upgrade your shipping after your purchase is completed, no need for you to do anything.

♥ ♥ ♥ HI AND WELCOME TO OUR ETSY SHOP ♥ ♥ ♥

Our success depends on you being happy with our jewelry and service,
so please feel free to write me with comments or questions.

📷 All the PHOTOS you see in our store are from our customers.

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C O N T A C T ∙ U S
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Please do not send email to etsy @ luckycharmsusa.com if you expect a same day reply.
For order related issues like address and order changes please use the “CONTACT” or “ASK A QUESTION” buttons available all throughout our Etsy store to write us your urgent message. We will respond immediately and certainly within the same day (Sundays, we may not).

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C U S T O M E R ∙ S E R V I C E
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We work and ship from Monday - Saturday*
We respond to your emails Monday - Saturday ASAP
Sundays we disconnect to rejuvenate
*Please note during some holidays, the post office is closed during the week and they won't be delivering mail.

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P R O D U C T I O N ∙ T I M E
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1 business day (unless noted)
(not to be confused with actual delivery date)

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D E A L S ∙ C O U P O N S
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• Check each product for specific sales or discounts
• $75 Purchase gets you free upgrade to Priority Shipping* 1-3 days in USA
• Wholesale prices are available, just ask

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G I F T 🎁 G I V I N G
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The jewelry will arrive in our own uniquely designed packaging ready for gifting or keeping.
The package has plenty of space for you or us to write a personal message inside.

A D D ♥ G I F T ♥ M E S S A G E

If you would like to send your purchase to a lucky recipient and maybe even have us write them a personal note from you, Then here is how to do it:

1. Make sure to ship to the address you would like it to go to.
2. At checkout, check the box "This order is a gift". This will hide the price and will not include the invoice when shipped.
3. To have us write them a personal note from you, check the box "Add gift message for free".
4. The gift package includes room for a personal message. We will hand-write your gift message on the gift package.
And that's all there is to it.

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S H I P P I N G ∙ D O M E S T I C ∙ I N T E R N A T I O N A L
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Estimated shipping times
Canada: 1-4 weeks
United States: 3-5 business days
Europe: 2-4 weeks
Australia, New Zealand and Oceania: 2-4 weeks
Latin America and the Caribbean: 2-4 weeks
★ We work and ship from Monday - Saturday*
*Please note during some holidays the post office is closed during the week and we won’t be able to ship.
★ There are different shipping upgrades for both domestic and international on each item, such as: PRIORITY 1-3 DAYS DELIVERY USA or OVERNIGHT 1-2 DAYS USA. So please check the item you are planing to buy for more information.
★ Priority mail is not guaranteed by the post office. Sorry, but there is nothing we can do about it. In fact they will not refund us the priority postage when they do not deliver on time (yeah, I know talk about being unethical) However, if your package did not arrive priority I will refund your priority portion back to you out of my own pocket.

★ ★ ★ Shipping time estimates above are not a guarantee. Actual transit time may vary according to the post office.

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I N T E R N A T I O N A L ∙ C U S T O M S
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(𝐀) Buyers are responsible for any customs and import taxes that may apply.
(𝐁) Your package will go through customs in your country and they might even delay your package to be released to your local post office. Sorry, but I cannot be responsible for such delay.
(𝐂) Your post office most likely will not provide online tracking once your item is released from your country custom officials. (Sorry but apparently post offices don't get along with each other).

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L O S T ∙ P A C K A G E ∙ I N T E R N A T I O N A L
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∙ The United States online postal service (USPS) does not always show live tracking once your package leaves the United States.
∙ Your package will arrive in your country customs office and might be delayed up to ten days before being released to your post office.
∙ Once your post office has your package from customs they might assign their own tracking number depending on the country you are in.
∙ We do not have access to information about your package once it arrives in your country.

BUT…NOT TO WORRY, WE'VE GOT YOU COVERED…
If you have not received your package 40 days from shipment date, please notify us 40 days from shipment date and we will open an investigation with our insurance company and refund you fully. (Please note we will not re-send the item a 2nd time since we wont be able to file a 2nd claim). YOU WILL BE REQUIRED TO CONFIRM YOUR PACKAGE HAS NOT ARRIVED via an online form.
**** If you do not notify us within 50 days of the shipment date we will not be able to refund your money.

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L O S T ∙ P A C K A G E ∙ USA
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∙ Once your package has been confirmed delivered by USPS, we, PayPal and Etsy consider it delivered.

∙ Please make sure your delivery address is correct in your Etsy account to avoid nondelivery.

∙ Non deliverable packages for any other reasons such as incomplete address can take up to 2 months to be returned to us, if at all.

∙ If a package was returned to us and you choose to have it sent again to you we will need to collect shipping costs from you.

∙ We have an INSURED SHIPPING option if mail delivery is unreliable in your location.

∙ We must wait 60 days before the post office will declare a non delivered package lost. At which time we will refund your money.

∙ Once a package was confirmed delivered by the post office we will not re-send the item again.

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R E T U R N S ∙ E X C H A N G E
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I gladly accept returns, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders

Conditions of return:

Buyers are responsible for return shipping costs. Buyer will be charged $4 fee on all returns. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping fees are non-refundable.

Exchanging is not acceptable, You may return your item for a refund, less shipping charges or other fees if the item was not in the condition in which it was delivered to you.
You are welcome to re-purchaser the item at anytime as you wish.

Shipping costs are non refundable when returning an item for a refund.

Paypal changed their policies effective May 7 2019 and now charge transaction fees even when there is a refund or cancellation.
IF YOU USE PAYPAL -- US Domestic order refunds will be reduced by 3.5% plus $0.30. International order refunds will be reduced by 4.5% plus $0.30. This is a PayPal charge, not ours.


Shop policies http://etsy.me/2xyjYXi

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W H O L E S A L E / R E T A I L / P A R T Y - P A C K
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♥ We will gladly tailor the right price for your needs, just ask.
♥ We work with retailers and online sellers in USA/CANADA/UK.
♥ Need a party pack for your awesome Birthdays, Office parties, Holidays, Wedding, College? just let us know, we've done them all.
♥ We can design and manufacture your own dream jewelry for you.
♥ We can even design and produce your own packaging.

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S O C I A L ∙ M E D I A
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I n s t a g r a m @luckycharmsusa


©2001 - 2019 All designs, photos, and descriptions are copyright of LUCKY CHARMS USA, and LUCKY STRINGS LLC, You may not use any of them without prior written permission.