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RETURN ON YOUR OWN
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You may return items on your on as long as you make sure to get a TRACKING NUMBER as proof of your package being shipped to us. (Do not send items with registered mail, restricted delivery, or signature confirmation, as we are unable to accept these packages).

We recommend using USPS (United States Postal Service) FIRST CLASS MAIL WITH TRACKING. You do not need to purchase any other upgrade services like insurance.
If you prefer, you can also use UPS or FedEx.

Make sure your full name and order number are included inside your package so we can easily identify you, or include the original receipt that your packaged arrived with.

Shipping charges are not refundable.
$4 restocking fee is also non refundable

Please send to:
Al Segal
17555 Collins Ave #1106
Sunny Isles Beach, FL 33160 USA

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WHAT CAN BE RETURNED
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- If you don't like the item and would like to return it please contact me within 14 days of delivery and ship items back within 30 days of delivery. Item must be returned unused to avoid 20% re-stocking fee.
- If your item is Damaged, Defective, or Not As Described, please provide a clear photo of the item with a close up photo of the damaged area and contact us within 14 days days of delivery.
- All items returned by buyers with the claim to be defective will be inspected to determine the cause of damage. If the cause is other than manufacturer's defect, we reserve the right to deduct up to 50% of the original purchase amount from a refund, not including return shipping.


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EXCHANGE
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We do not accept exchanges. You will need to return your item and re-purchase a new one. (read Return Policy above for instructions).

PayPal changed their policies effective May 7 2019 and now charge transaction fees even when there is a refund or cancellation.
IF YOU USE PAYPAL -- US Domestic order refunds will be reduced by 3.5% plus $0.30. International order refunds will be reduced by 4.5% plus $0.30. This is a PayPal charge, not ours.

✔ Etsy handles all payment transactions for my shop.

At my end, I don't get to see or keep your billing information.
All I get from Etsy is your shipping address.

To find out more about Etsy billing practices, please check the Etsy FAQ: https://www.etsy.com/help/article/1939?

I accept Paypal, credit cards, debit cards, and Etsy gift cards.

✔ We ship within 24 hours (1 business day).

Estimated shipping times
Canada: 1-4 weeks
United States: 3-5 business days
Europe: 2-4 weeks
Australia, New Zealand and Oceania: 2-4 weeks
Latin America and the Caribbean: 2-4 weeks
★ We work and ship from Monday - Saturday*
*Please note during some holidays the post office is closed during the week.
★ There are different shipping upgrades for both domestic and international on each item, such as: PRIORITY 1-3 DAYS DELIVERY USA or OVERNIGHT 1-2 DAYS USA. So please check the item you are planing to buy for more information.
★ Priority mail is not guaranteed by the post office. Sorry, they will not refund us the priority postage when they do not deliver on time. However, if your package did not arrive priority I will refund your priority portion back to you out of my own pocket.

★ ★ ★ Shipping time estimates above are not a guarantee. Actual transit time may vary according to the post office.

✔ We follow Etsy buyer protection and Etsy seller protection rules. That means we can only ship to the address on the order. I cannot change the address.

If you need to change your address please request to cancel the order and re-purchase again with the correct address.

Please make sure your shipping address is correct as you might not get a second chance to correct it. We will need to charge you again for shipping once the item is returned to me

✔ DOMESTIC

Domestic orders are shipped via USPS First Class with tracking information. The post office delivers most packages within 3-5 days. However they might take up to 10 days. We are not responsible for the post office delays. Following Etsy standards, we rely on the Post Office as proof of delivery. We have an INSURED SHIPPING option if mail delivery is unreliable in your location. We must wait 60 days before the post office will declare a non delivered package lost. At which time we will refund your money.

✔ INTERNATIONAL

International orders are shipped via United States Postal Service (USPS) with tracking and insurance. Many countries do not provide tracking information for First Class International mail. So there is often no tracking information for many countries once the package leaves the U.S. Many countries delay packages in customs for 1-4 weeks for various reasons. Typical delivery time to Europe, Mexico and Australia seems to average around 3-5 weeks. Canada is usually about 2-4 weeks.

Please note that we cannot file insurance claims for lost international packages until 40 days from mailing, as noted on the tracking information. If your local postal service provides tracking information, we can use that to give you a refund sooner.

✔ MISSING ORDER USA

1. Please check your order tracking number provided to you from Etsy.

2. If tracking shows delivery, please check with your local post office. Talk to your neighbors, friends, a landlord, co-workers or anyone that might have kept the package in your absence. Mail carriers often leave a package at a back door, inside a barbecue, or by a garage in bad weather. It often pays to look around.

3. Once your package is confirmed delivered by the post office, I don't take any responsibility for non delivered claims. We will not resend an item that is confirmed delivered. We are also unable to contact your post office and handle your missing package claim. You need to do it on your own, unless you originally purchased shipping insurance.

4. We will not resend or refund once package is confirmed delivered by the post office

5. Please make sure your delivery address is correct in your Etsy account to avoid nondelivery.
Non deliverable packages for any other reasons such as incomplete address can take up to 2 months to be returned to us, if at all.
If a package was returned to us and you choose to have it sent again to you we will need to collect shipping costs from you.

6. We have an INSURED SHIPPING option if mail delivery is unreliable in your location.

✔ EXPEDITED SHIPPING

1. We use the United States Postal Service (USPS) for express shipping.

2. Express Shipping takes 1-3 days depending on your address. We ship from Florida. The actual time to arrive is not known until we print postage. The Post Office DOES NOT GUARANTEE arrival time on express shipping. The only service with a delivery date guarantee is Overnight Shipping.

3. Overnight shipping means it will be delivered the day after the order is mailed. If your order arrives in the morning, it will usually be shipped the same day.

✔ INTERNATIONAL CUSTOMS FEES

Once your package leaves the United States we have NO control over your country's customs procedures.
Some countries will charge you at times duty and other times they won't. It is more of a random issue at their discretion.

We DO NOT charge you duty and or custom fees. If you are asked to pay such fees it is coming directly from your country's customs officials once the item arrived at your country border.

(𝐀) Buyers are responsible for any customs and import taxes that may apply.
(𝐁) Your package will go through customs in your country and they might even delay your package to be released to your local post office. Sorry, but I cannot be responsible for such delay.
(𝐂) Your post office most likely will not provide online tracking once your item is released from your country custom officials.

✔ LOST PACKAGE INTERNATIONAL

∙ The United States online postal service (USPS) does not always show live tracking once your package leaves the United States.
∙ Your package will arrive in your country customs office and might be delayed up to ten days before being released to your post office.
∙ Once your post office has your package from customs they might assign their own tracking number depending on the country you are in.
∙ We do not have access to information about your package once it arrives in your country.

BUT…NOT TO WORRY, WE'VE GOT YOU COVERED…
If you have not received your package 40 days from shipment date, please notify us 40 days from shipment date and we will open an investigation with our insurance company and refund you fully. YOU WILL BE REQUIRED TO CONFIRM YOUR PACKAGE HAS NOT ARRIVED via an online form.
**** If you do not notify us within 40 days of the shipment date we will not be able to refund your money.

All images appearing in the Lucky Charms USA Etsy store are the exclusive property of Lucky Charms USA and are protected under the United States and International Copyright laws.

The images may not be reproduced, copied, transmitted or manipulated without the written permission of Lucky Charms USA.

Use of any image as the basis for another photographic concept or illustration (digital, artist rendering or alike) is a violation of the United States and International Copyright laws. All images are copyrighted © 2000 - 2019 Lucky Charms USA.