Handcrafted Jewelry and Jewelry Supplies

2747 Sales


Handcrafted Jewelry and Jewelry Supplies

2747 Sales On Etsy since 2007

0 out of 5 stars

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Shop policies

Last updated on February 3, 2011
A little about Lucy Moonglow...

I've been creating handbags since elementary school and have been selling them since 2000. I have a small studio attached to my home and all of the design work, purchasing, actual sewing of the handbags and accessories, marketing, advertising, and shipping is done by me.

One of my favorite places to get lost in is a fabric store. I have my favorites, both in New York and LA, but there isn't one fabric shop that I can pass by without checking it out. I have a passion for the feel and texture of fabric, and I can promise you that each and every one of my handbags will be soft and sumptous to the touch. I look for the kind of fabrics you just want to keep running your hands over....

Thanks for stopping by my shop and looking at my creations!

Accepted payment methods

Returns and exchanges
I am happy to say that I have never had anyone return an item during the 9 years I've been in business, but I think it's good business sense to have a return policy in place so both parties know the guidelines. So here goes.....

RETURNS: If for any reason you are not satisfied with your purchase, you may return the item within 10 days from delivery at your expense. You can opt for a shop credit of the purchase price of the item or an exchange. This is not applicable for custom orders. The item(s) must be unused and in saleable condition. As I spend blocks of time on two different coasts of the United States, you MUST convo or email me BEFORE returning an item to receive the proper return address.
In most cases, payment is expected to be made at the time of the initial purchase. I accept Paypal OR major credit cards. Immediate payment via Paypal or credit card can be made during the checkout process. If payment is not completed within 48 hours of the purchase, the sale will be cancelled and the item will be relisted in my shop.
I will normally ship your item within 48 hours of receiving payment via PayPal. Insurance is not included in the shipping prices I've quoted. If you'd like to add insurance to your purchase, please convo me and I will send you an invoice for the insurance cost. I cannot be held responsible for lost or damaged packages once they are in the hands of the postal service.

United States shipping charges are for Continental US only - I do ship to Puerto Rico, Guam, and other outlying territories, but please convo me for shipping charges prior to placing your order.

INTERNATIONAL SHIPPING: I have quoted an estimate in each of my listings for international shipping. Since shipping costs to every country can vary significantly, I believe the cost to most countries will be less than quoted. If my shipping and handling costs to ship a package to your country are lower than I have quoted, I will send a refund to your Paypal account. All taxes, tariffs, customs charges, etc. are the sole responsibility of the Buyer/Purchaser. You need to be aware of your country's tax and customs laws. Insurance is not included in the shipping estimate. Please read facts about including insurance in the paragraph above.
Additional policies and FAQs
CUSTOM ORDERS: I love custom orders. If you see a fabric in my shop that you like and would like something different created from that fabric, please ask.....I may have that fabric in my studio and can customize an item for you.

Custom orders are required to be paid 100% in advance. After all the details are agreed upon between us, I will create a listing for your item and reserve it for you. Work will begin on the order immediately after payment is received via Paypal. There are NO RETURNS on custom orders.

WHOLESALE: I do wholesale my work. Please convo me to discuss your needs.

Thanks again for visiting Lucy Moonglow!