lulubugjewelry

I accept credit card and Pay Pal payments. State sales tax will be collected by Etsy where applicable. For buyers outside the US, VAT, GST or other local taxes are NOT included in the price of the listing and is the responsibility of the buyer upon delivery.

USA orders are sent first class mail unless the upgrade to priority mail is chosen. Delivery time is NOT GUARANTEED with either first class or priority mail, so I'm unable to guarantee a delivery date. 3-5 business days for priority and 3-7 business days for first class are typical but ARE NOT GUARANTEED and there are still delays with mail delivery at this time. This is out of my control and there is no way to predict it, unfortunately. Any dates given by Etsy when ordered are an estimate only.
SHIPPING OUTSIDE THE USA: VAT, GST and other fees are NOT included in the price. Orders sent outside the US go via 1st class mail. Typical delivery time is 2-3 weeks but it may take longer. Your government may impose fees or taxes at the time of delivery, these are the sole responsibility of the buyer. I put the price paid on the customs form and include an invoice in the package and will not mark "gift" on the customs form, even if "this is a gift" has been selected as this is illegal.
SHIPPING TO THE UK: You will likely be charged 20% VAT and £8 handling by Royal Mail upon delivery. These taxes are the buyers responsibility and are out of my control. This link will explain the delivery procedure: http://www.royalmail.com/personal/help-and-support/Ive-received-a-card-asking-for-a-payment

If you have any questions at all about a piece, or would like to see additional images please contact me. I can customize a piece that is listed with a different chain, or no chain at all, or add additional charms to a necklace.

GDPR
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com, its related sites and services, Or any of my websites and their related services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices. In order to get you your items, you provide certain information that you’ve permitted Etsy to provide to me. Such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You can also choose to provide me with additional personal information if you contact me directly.
Why I need your information and how I use it
I rely on a number of legal bases to collect, use, and share your information, including:
* as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
* when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller
Policy and Etsy Terms of Use.
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact me
For purposes of EU data protection law, I, Susan Urquhart, am the data controller of your personal information for transactions through Etsy only. If you have any questions or concerns, you may contact me at sue [!at] lulubugjewelry.com.