LuluIslandHoney
Richmond, Canada
Shop policies
Last updated on
August 26, 2018
Welcome to our shop!
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Return on custom items not accepted.
Although great care is taken to package honey carefully, glass jars are fragile. We will replace any jars that were damaged during the shipping process. If jar lids become dented in the shipping process, we will ship new lids to replace the dented ones...we will not replace the entire jar.
If a jar is broken or leaking from the shipping process, we will replace the broken/leaking ones only. Jars that are not broken are considered usable, even if honey has dripped on them. Please be prepared to wash and use jars that are sticky but not damaged. We apologize for the trouble!!! :)
Although great care is taken to package honey carefully, glass jars are fragile. We will replace any jars that were damaged during the shipping process. If jar lids become dented in the shipping process, we will ship new lids to replace the dented ones...we will not replace the entire jar.
If a jar is broken or leaking from the shipping process, we will replace the broken/leaking ones only. Jars that are not broken are considered usable, even if honey has dripped on them. Please be prepared to wash and use jars that are sticky but not damaged. We apologize for the trouble!!! :)
Payment
Paypal & Direct Checkout.
Shipping
We are happy to provide a shipping quote on custom orders. We ship from Vancouver, BC and Blaine, WA. You can find approximate shipping costs under our FAQ section in the item description.
Your items will be shipped to the address you provide to Etsy (not Paypal). Please notify us if you would like the items shipped to a different address.
Unless other arrangements are made, we will ship packages about 1 or 2 weeks after an order has been placed.
US customers will not be charged any extra custom fees. These fees are included in the shipping price quote.
Your items will be shipped to the address you provide to Etsy (not Paypal). Please notify us if you would like the items shipped to a different address.
Unless other arrangements are made, we will ship packages about 1 or 2 weeks after an order has been placed.
US customers will not be charged any extra custom fees. These fees are included in the shipping price quote.
Additional policies and FAQs
Because we are a small bee-keeping operation (15 hives), we may run low on honey from time to time. In that case, we will fill orders using honey from other beekeepers.
Please note, although we will always send honey in its liquid form, raw honey may crystallize over time, especially in cold conditions during shipping. Crystallization can be avoided by placing honey jars in the freezer. To re-liquify honey, jars should be placed a pan of hot water. For this reason, stickers for the jars will not be affixed before shipping.
Also, ribbons and tags are shipped ready to be attached to jars. We do not attach these prior to shipping because of potential damage (crushing) enroute.
Please note, although we will always send honey in its liquid form, raw honey may crystallize over time, especially in cold conditions during shipping. Crystallization can be avoided by placing honey jars in the freezer. To re-liquify honey, jars should be placed a pan of hot water. For this reason, stickers for the jars will not be affixed before shipping.
Also, ribbons and tags are shipped ready to be attached to jars. We do not attach these prior to shipping because of potential damage (crushing) enroute.