lululalaine

Textile art - Fibers & tools for felting, spinning and weaving.

Lévis, Canada | 6951 Sales

lululalaine

Textile art - Fibers & tools for felting, spinning and weaving.

Lévis, Canada 6951 Sales On Etsy since 2015

5 out of 5 stars (1731)

Announcement   I N S T A G R A M : @lululalaine or instagram.com/lululalaine
F A C E B O O K : www.facebook.com/lululalaine
Follow me on Instagram and Facebook to have a look at my new creations and techniques.

Custom orders are welcome.
Feel free to contact me if you have any questions or concerns.
Thanks for shopping with Lululalaine!

Announcement

Last updated on Feb 9, 2018

I N S T A G R A M : @lululalaine or instagram.com/lululalaine
F A C E B O O K : www.facebook.com/lululalaine
Follow me on Instagram and Facebook to have a look at my new creations and techniques.

Custom orders are welcome.
Feel free to contact me if you have any questions or concerns.
Thanks for shopping with Lululalaine!

Lucie Bourassa

Contact shop owner

Lucie Bourassa

View all 107 items

Reviews

Average item review
5 out of 5 stars
(1731)
See reviews that mention:
quality 104 shipping 242 customer service 139
View all 1731 reviews

About

Shop members

  • Lucie Bourassa

    Artiste, Felting Tools And Fibers Supplier, Fournisseur De Fibres Et D'outils Pour Feutrage

Shop policies

Last updated on October 14, 2017

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Check
  • Other Method
Returns and exchanges
I do accept returns as it is very important for me that all my customers are happy. My best goal is that you feel happy with your Lululalaine purchase.

I must be notified within 2 days after you have received the item. The item must be returned in unused and new condition and shipped fully insured within 4 business after item was recieved.

A refund will be made as soon as received. However, I must deduct from the amount the shipping costs initially paid.
---

CUSTIMIOZED ITEMS:
Unfortunately I can not accept returns of custom made items.
Thay are not refundable or exchangeable unless a mistake on my part.
---

RETURN FEES:
Buyer must pay for shipping the item back and MUST make sure it is declared as a returned item as I will not pay for any custom fees.
Payment
ACCEPTED PAYMENTS:

Payments are accepted through Etsy Direct checkout, credit cards and Paypal. All of these methods are secure and your information is always protected.

If you don’t have a PayPal account don't worry, sign-up is not necessary. Simply choose PayPal as your payment method at checkout and after your order has been submitted, click “Pay Now” button and the system gives you the option to pay with your credit card - like you would at any other online store. Or check the link below.
https://www.etsy.com/help/article/339

Please take care to complete the Paypal payment within 3 days otherwise the order will be canceled and the item will be relisted.
---

ABOUT SALE TAXES:
The amount of tax charged depends on the destination of the shipment. All items shipped to destinations in Canada are subject to Canadian Goods and Services Tax or HST wherever applicable. In addition, for buyers from Quebec province, the Quebec Provincial Sales Tax (TVQ 9.975% ) will be applied.
Shipping
SHIPPING:

Please make sure your Etsy address is correct during the checkout.
****Your package will be sent to this address and not the Paypal one.
---

If the shipping cost is less than the amount you have paid, I will REFUND YOU the difference. If you prefer, convo me and I will send you a shipping price quote.
---

INTERNATIONAL SHIPPING:
For other countries which are not listed in my shipping list, don't hesitate to contact me to know the delivery charges.
---

CUSTOMS FEES AND SALES TAXES FOR USA AND INTERNATIONAL
Note that you may have to pay customs fees and / or taxes; these costs are out of my control and are the responsibility of the buyer.
Additional policies and FAQs
CUSTOM ORDERS ARE WELCOME
Exclusive orders are welcome and they greatly stimulate me.

Do not hesitate to contact me if you require additional information.

Thank you for shopping with Lululalaine!

More information

Last updated on Sep 14, 2016
Frequently asked questions
Merino wool roving and Corriedale batts Certifications:

The merino top roving and Corriedale batts are produce with respect of the environment (Oeko-Tex certification). These fibers are also produce with respect of the health of the sheep and I only propose non-mulesed Merino (No-mulesing Certification).

Oeko-tex Certification :
Dyed fibers has organic based dyes. They meet the human-ecological requirements of the standard according to Oeko-Tex Standard 100 and present zero health risks.
More info here: www.oeko-tex.com

No-Mulesing Certification : I am working with serious suppliers who are aware that sheeps are raised gently and treated with respect. Merino wool fibers are no-mulesing certified.

Fine merino wool batts / Cleaning and treatment:

There is a minimal processing in the production of the Fine Merino wool batts because we believe that the industry processes of using acids to burn out the VM (Vegetable matter) are unacceptable from an environmental point of view. This means that some VM remain in the fleeces and we remove them after by hand-sorting.

My producer is responsible for all of his wastewater management and protecting environment is very important to him. Wool fibers are washed with one wash in a plant-based, readily biodegradable detergent, then rinse with water. The dyed batts are first dyed with standard acid leveling dyes for protein fibres (not organic).