LunaLagoonUK

Spooky, Witchy and Spoonie Vibes

| Leeds, United Kingdom
1,129 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    NEW IN Check out our brand new T-shirt range! We have a range of designs just perfect for Halloween fanatics, Horror nerds, Witchy women and minimalist Goths! ❤

COVID-19 Notice: Due to the current situation we are only shipping to the UK right now. Orders are being posted out once a week on TUESDAYS and FRIDAYS in the local post box to minimise contact with others. Please note that there are delays within the postal service due to the reduction of number of workers across all departments of the Royal Mail, please bear this in mind when ordering! We are doing our best to ensure your orders arrive as quickly and safely as possible! If you have any questions don't hesitate to bob me a message through Etsy.

Find us around the web!
Instagram: https://www.instagram.com/lunalagoonshop
Facebook: https://www.facebook.com/LunaLagoonShop
Pinterest: https://www.pinterest.co.uk/LunaLagoonShop
Twitter: https://twitter.com/LunaLagoonShop

Want to start your own Etsy shop? Get 40 free listings when you sign up using this code https://etsy.me/3jNFtiR

Announcement

Last updated on Sep 15, 2021

NEW IN Check out our brand new T-shirt range! We have a range of designs just perfect for Halloween fanatics, Horror nerds, Witchy women and minimalist Goths! ❤

COVID-19 Notice: Due to the current situation we are only shipping to the UK right now. Orders are being posted out once a week on TUESDAYS and FRIDAYS in the local post box to minimise contact with others. Please note that there are delays within the postal service due to the reduction of number of workers across all departments of the Royal Mail, please bear this in mind when ordering! We are doing our best to ensure your orders arrive as quickly and safely as possible! If you have any questions don't hesitate to bob me a message through Etsy.

Find us around the web!
Instagram: https://www.instagram.com/lunalagoonshop
Facebook: https://www.facebook.com/LunaLagoonShop
Pinterest: https://www.pinterest.co.uk/LunaLagoonShop
Twitter: https://twitter.com/LunaLagoonShop

Want to start your own Etsy shop? Get 40 free listings when you sign up using this code https://etsy.me/3jNFtiR

Items

1129 Sales
 

All Items

Diana Walsh

Contact shop owner

Diana Walsh

Reviews

Average item review
5 out of 5 stars
(251)
See reviews that mention:
Quality 22 Shipping 30 Customer service 16

About LunaLagoonUK

Sales 1,129
On Etsy since 2017

Luna Lagoon is run by Spooky "Spoonie" (chronically ill person) Diana, who creates giftable jewellery and letterbox sized pick me ups for Spooks and Spoonies alike.

I have been self employed for 9 years now, and selling on Etsy for 7 and a half! 2020 has seen a lot of change for me; I closed down my longest running business, Spoon Your Heart Out in March - right at the start of lockdown!! - to focus on this shop which, up until September, was called Fierce Mermaids.

Shop members

  • Diana

    Owner, Maker, Customer Service

    I do all the creative work, social media and day to day running of the shop. Green haired maven with a love of Yorkshire tea and glitter. But not together. Although I would totally try glitter tea.

  • Dave

    Accounts & Tech Stuff

    I do all the left brain stuff like accounts, automating processes, and online techy stuff. Most often found playing computer games or sleeping.

Production partners

  • Merch Printers

    Leeds, England

    Helps me create products that require manufacturing equipment that I don't own.

  • Enamel Pin Manufacturer

    Kunshan, China

    Creates my designs as pins!

  • Online Printing Company

    Rotherham, England

    Professionally printed backing cards.

  • Online Printing Company

    Cramlington, England

    Professionally prints backing cards for wish bracelets.

  • Merch Printing Company

    Charlotte, NC

    Prints my designs onto products and ships them out directly to customers on my behalf.

Shop policies

More information

Last updated on Mar 8, 2021
Frequently asked questions
Help! I've given the wrong address!!

Please contact me AS SOON AS POSSIBLE if this happens! If the order hasn't shipped yet it can be amended. ORDERS ALREADY SHIPPED TO THE WRONG ADDRESS WILL NOT BE RESENT OR REFUNDED. It is your job to ensure your address is correct at checkout!!

When will my order ship?

I am currently shipping orders on TUESDAYS and FRIDAYS. I am posting orders in the local post box down the road, so as to minimise my trips into crowded areas.

My current dispatch times are 1 to 3 business days (ie weekends not included), and this will always be met unless something serious happens (eg severe health problems, adverse weather conditions, postal strikes etc) and in which case you will be notified promptly of any delays.

Where is my order?

Please refer to our Shop Policies section above for up to date delivery estimates.

Missing order? Please contact me when:
UK: your order has not arrived within two weeks.
Europe & Rest of World: your order has not arrived within one month.

PLEASE NOTE: These time frames are ESTIMATES ONLY, based on Royal Mail's delivery estimates. We cannot account for delays including, but not limited to, adverse weather conditions, postal strikes, customs and import delays, and general delays within the postal services. Once your order has shipped it is out of our hands and at the mercy of the mail carriers!

Why haven't I been given a tracking number?

Standard shipping is by 2nd class within the UK and Airmail for International orders, neither of which come with tracking. If you would like tracking I would HIGHLY RECOMMEND upgrading your shipping at checkout, especially at this busy time of year.

Why haven't you replied to my message/email yet?

Please be aware that I am based in the UK and so due to time zone differences I may not always be able to respond promptly. For commonly asked questions such as shipping times, custom orders, charity donations etc please refer to our Shop Policies and FAQs. For all other enquiries, I will do my best to respond as soon as possible.

Custom and personalised orders

I am not currently taking on fully custom or personalised orders.

Sustainability

Currently we are working towards becoming more sustainable and reducing single use plastic within the business. These changes take time though! We currently recycle paper and card, and reuse packaging materials where possible, especially on larger/wholesale orders and orders containing only charms.

Wholesale and Bulk Orders

Please contact me directly either through Etsy or lunalagoonshop@gmail.com for wholesale and bulk order terms!

COVID-19 NOTICE:

Due to the current situation we are only shipping to the UK right now. Orders are being posted on TUESDAYS and FRIDAYS in the local post box to minimise contact with others. Please note that there are delays within the postal service due to the reduction of number of workers across all departments of the Royal Mail, please bear this in mind when ordering! We are doing our best to ensure your orders arrive as quickly and safely as possible! If you have any questions don't hesitate to bob me a message through Etsy.