1. Introduction
Welcome to Luna Lotus, your destination for premium Blue Lotus products on Etsy. At Luna Lotus, we are committed to safeguarding your privacy and protecting your personal information as required by Etsy's policies and applicable laws. This Privacy Policy explains how we collect, use, and protect your data within the Etsy platform.
2. Information We Collect
We may collect the following types of personal information through the Etsy platform:
Order Information: Details of your purchases, including products, quantities, prices, and transaction history.
Contact Information: Name, shipping address, email address, and phone number as provided during the checkout process.
Payment Information: Payment details provided to Etsy during the purchase process, which we do not directly collect or store.
3. Use of Information
We use your personal information exclusively for the following purposes:
Order Fulfillment: To process and fulfill your orders, send shipping notifications, and manage returns or exchanges.
Customer Support: To provide assistance, answer inquiries, and address concerns related to your orders.
Legal Compliance: To comply with Etsy's policies, legal obligations, and resolve disputes.
Improvements: To enhance our shop's offerings, services, and customer experience based on your feedback and preferences.
4. Data Sharing
We may share your personal information with third parties only as required for Etsy transactions and in accordance with Etsy's policies:
Etsy: We share information with Etsy as necessary to provide you with our services and comply with our obligations under Etsy's Seller Policy and Terms of Use.
Service Providers: We may engage trusted third-party service providers (e.g., shipping companies) to assist in order fulfillment.
Legal Compliance: We may share information when required to comply with applicable laws, regulations, or legal processes.
5. Data Retention
We retain your personal information for as long as necessary to fulfill our obligations and comply with Etsy's policies. Etsy's own privacy policy also applies to your data while using the Etsy platform.
6. Your Choices
You have certain rights regarding your personal information:
Access and Correction: You may access and correct your personal information through your Etsy account settings.
Deletion: You may request the deletion of your personal information, subject to our obligations under Etsy's policies.
7. Contact Us
If you have any questions, concerns, or requests regarding your privacy within our Etsy shop, please contact us through Etsy Conversations or via email at moonrise.awakening@gmail.com
8. Changes to This Privacy Policy
We may update this Privacy Policy as our shop practices evolve or as required by Etsy's policies. Any changes will be posted on our shop and will be effective when posted.
