LunasCrafts

Luna's Crochet Collectibles

Érd, Hungary | 1758 Sales

LunasCrafts

Luna's Crochet Collectibles

Érd, Hungary 1758 Sales On Etsy since 2011

5 out of 5 stars
(595)

Shop owner

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LunasCrafts is taking a short break

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Note from shop owner Thanks for stopping by! My shop is on vacation until January 2.
Happy Holidays to you and your loved ones! <3

Note from shop owner

Last updated on Dec 4, 2018

Thanks for stopping by! My shop is on vacation until January 2.
Happy Holidays to you and your loved ones! <3

Kati

Contact shop owner

Kati

Reviews

Average item review
5 out of 5 stars
(595)
See reviews that mention:
quality 95 shipping 119 customer service 101
View all 595 reviews

Shop policies

Last updated on May 31, 2017

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I strive hard to ensure that all my items are of the highest standard, and to offer flawless customer service. Should you have any complaint, please contact me and I'll do my best to resolve the problem.

If your package doesn't arrive in three weeks (four weeks for Australia), please let me know. International mail has hiccups sometimes and once the order was shipped, I can't do anything to ensure a timely delivery. However, if your items are not just delayed but lost, you will get a full refund or replacement, whichever you choose. I consider a package lost if it doesn't arrive in a month (in six weeks for Australian orders - I apologize but post seems to be slower down under).
Payment
I prefer payment via Paypal.
Shipping
Items I have on stock will be on the way within two business days, while made-to-order items will take longer depending on size and complexity.

All items will be shipped via registered priority mail, and I'll send you a shipping notification with the tracking code. Unfortunately online tracking only works in some countries - for example Australia Post and since recently USPS doesn't offer this service (but, should anything go wrong, the code can be used to file an official research in these countries too).

The usual delivery time is about a week within Europe, two weeks for Canada and the USA and 3-4 weeks to Australia.

If your item doesn't arrive in time, please let me know! You could also try calling your local post office - it could be sitting there waiting for you (the notice left by the postman sometimes goes missing). After a certain time unclaimed packages are returned to me, and I will only be able to resend them if you pay the shipping cost again; otherwise I'll refund the price of the items.
Additional policies and FAQs
I welcome custom orders - please don't hesitate to contact me if you have a special item in mind. As long as you are ready to answer my questions and supply images, I'm more than happy to venture into new areas. :)
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Katalin Gálusz, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lunascrochet [!at] mail.com. Alternately, you may mail me at: Katalin Gálusz, 2030 Érd, Technikus u 32, Hungary