I accept payment via Paypal and Etsy's Direct Checkout (which includes Etsy Gift Cards).

My shop prices are set in GBP (UK pounds), if you're paying in another currency Paypal or Etsy will do the currency conversion for you automatically when you pay.

If you're based in the EU and buying PDF patterns, you will be charged VAT.

I do not normally include an invoice when I ship orders but I will happily enclose one if required (please mention this when you order).

I ship 1st Class within the UK and Airmail internationally and my shipping price covers postage and packaging. If you require priority Airmail or a signed for service please contact me before payment and I will send a revised invoice.

Buying more than one item? Etsy checkout will combine shipping automatically.

I will ship your order within 3 days of cleared payment (usually sooner) and email you to let you know your parcel is on its way. If you need your item in a hurry please let me know and I'll do my best to help!

International Airmail normally takes 3-7 working days to arrive but can take up to 4 weeks due to delays at customs / bad weather / etc. If you are worried about your parcel please get in touch! Buyers are responsible for any customs charges.

PDF tutorials are available via instant download from your Etsy account after purchase.

Due to the nature of the product, PDF purchases are non-refundable. Please read the listing information carefully before you buy and contact me before ordering if you have any questions.

If you are not happy with your purchase for any reason, please contact me by e-mail or by sending me a message here on Etsy within 14 days of receiving your order.

You must contact me before returning any items and obtain proof of posting. I reserve the right to refuse any returns if the condition of the goods differs from that which was sent out.

Due to the nature of the product, digital (PDF) purchases are non-refundable. Please read the listing information carefully before you buy and contact me before ordering if you have any questions.

FEEDBACK
Got your item? Please leave me feedback to let me know! The feedback system here on Etsy is a great way of establishing trust and a record of past transactions, but it's also great to know that an item has arrived safely & is being enjoyed :)

SAFETY and ALLERGIES
Many of my items are great for the young at heart but they are not toys and they are not designed for children under 14. The felt I use may have a low wool content (up to 30%) and my brooch backs are nickel plated.