luxandlove

Charm jewelry, bracelets, bangles and charm necklaces.

Brighton, United Kingdom · 49 Sales

luxandlove

Charm jewelry, bracelets, bangles and charm necklaces.

Brighton, United Kingdom 49 Sales On Etsy since 2008

0 out of 5 stars
(20)

Shop owner

Lux

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Lux

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Lux

Reviews

No reviews in the last year

Anonymous on Jun 15, 2012

5 out of 5 stars

Everything arrived perfectly and the packaging was very nice!

Anonymous on Feb 18, 2012

5 out of 5 stars

This necklace is beautiful, well made and has a surprising amount of detail. I treasure it. Shipping was fast and I was made to feel important as the consumer. Thanks again!

View all 20 reviews

Shop policies

Last updated on October 18, 2011
Welcome to Lux & Love.
If you need to ask any questions or have a problem, please contact me asap and I will do my best to reach a solution.

I am a UK based designer and i have set up the shipping in this Etsy shop mainly for overseas customers. If you are a UK customer you may want to order from my online shop: http://www.luxandlove.co.uk/
All stock is the same in both shops.
thanks!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
-Paypal is my only accepted method of payment.
-Payment is required immediately upon order if possible, or is to be made within 3 days of purchase. If payment is not made within 3 days, the order maybe cancelled and relisted. Please contact me straight away if there are any problems with payment or you have any questions.
-Goods are shipped only after payment is received and / or cleared.
Shipping
-I always ship within the UK using Royal mail recorded to avoid loss and disappointment. This should be next day delivery. If you prefer 1st class and are willing to risk any loss, please let me know, its £1 cheaper and I will make a special listing for you.
-I ship to everywhere else using Royal mail airmail 1st class - 5 days – but can add recorded and extra insurance if required. Please specify and i will send you a cost.
-If you require additional insurance (items worth over $56) please contact me as I cannot be responsible for lost mail if not recorded or insured.
-I can make a special trip to the post office if its urgent!
-Please note that if posted to outside the UK, some taxes might be incurred. It is the buyers’ responsibility to pay these.
-International mail should take about a week, however sometimes it does take longer. PLEASE be patient, let me know if it hasn't arrived, its not unusual for mail to take a little longer than a week, sometimes up to 3 weeks.
Refunds and Exchanges
-I never knowingly list wrongly, however as each item is unique, please read the full item description before purchasing as refunds and exchanges cannot be made due to a change of mind.
-If you are unhappy with an item please contact me and i will do my best to provide a satisfactory solution.
-Please contact me if your order has not arrived within 25 working days, or your order is damaged upon arrival. Proof of any damage and or non-delivery will be requested.
-Uk and international recorded delivery provides £36 ($56 approx) of compensation if parcel is damaged, however this does not cover the postage. If you require a refund for any reason, it will be given once compensation cover has been received from the Royal Mail, for the cost of the item only. Shipping is not refundable. Paypal fees will be deducted.
-A replacement item will be sent if requested, unfortunately postage cost is payable by the buyer – sorry!
-Returns must be made within 30 days of payment. Return shipping is at buyer's own expense.
-All exchange items should be in a re-sellable condition.
-No refunds or exchanges on custom/alchemy items.
Additional policies and FAQs
Jewellery hygiene info
Due to the nature of vintage, antique and second hand jewelry, it will have had previous owners and will probably have been worn and loved. This will mean some wear may be visible to chains, charms and other bits, but I believe this makes the piece more interesting.
All jewellery has been cleaned thoroughly before I dispatch, and all ear wires are brand new. Where there is a model wearing earrings, the ear wires have been replaced before sending them. I keep a special pair for photos!
As always, if you have any questions, please convo me.