luxe

unique eco-friendly handmade knits

Pittsburgh, Pennsylvania

luxe is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

luxe is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on December 17, 2013
luxe started when i transitioned back into my first love...art. i pride myself in always using the best materials, in not cutting corners and in providing my clients with one-of-a-kind, high quality gorgeous pieces that you will be proud to show off!

Luxe will be closed until Jan. 2. Any made to order items will take a week from that date to ship. Happy holidays!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
unless your order is not what you ordered, i do not give refunds. i haven't sent anyone the wrong thing yet, but i am sure i will at some point. in that case, just let me know, send it back to me, and i will reimburse you for the shipping and send you the correct item. and kiss your feet. make you pancakes. if you have any problems at all, please talk to me about it and let me have the opportunity to fix the problem and make you ever so happy. sometimes things happen, sometimes, you think i never mailed it, but your neighbor has it (that actually happened). you never know. bust just talk to me and we will work it out. no worries! i promise.

for special orders, refunds on deposits will not be returned. if you don't like the finished item, we can talk about and see what we will do from there. i have never had anyone unhappy with a custom order that wasn't easily tweakable. just ask, i will do my best to make it is you want it.
Payment
i prefer paypal payments, but i will accept personal checks, cashier's checks or money orders made out to natasha fialkov, although personal checks must clear before your item will ship. paypal does have a feature that enables you to use it without being a member or loggging in, and using a check, if you like. if you still prefer to use a check, i will be happy to wait a week to receive payment, and then time for the check to clear, at which time your order will ship. if i haven't gotten payment via paypal within a day, i will email you, if i don't get a response, i will cancel your order after a week. similarly with a check.
Shipping
for the holidays (or anytime) i am happy to send your package by ups 2 day, or overnight if you are willing to pay for the shipping, just let me know. on average, a package under a pound with run about $15-17 in extra shipping. leave a message to the seller when you buy the item(s) and i will get back to you with the rates, etc.
i ship priority in the united states, i prefer to insure packages worth more than $75, but it is up to you. if the package does not arrive, i am not responsible for any uninsured packages.

i am happy to ship international, again, i cannot do anything if the package does not arrive. you can insure your package but it is costly. just ask.
Additional policies and FAQs
i am happy to do custom orders, wholesale orders and consider consignment depending on the shop. please feel free to ask. my etsy prices tend to be close to wholesale. i don't mark up the way a boutique would mark em up.