luxezen

Handcrafted fine gemstone jewelry for the modern spirit

Kitchener, Canada

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Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    At luxe.zen we create fine handcrafted gemstone jewellery for the modern spirit. Our designs start and end with fine quality natural raw and polished gemstone specimens and precious metals. Gemstones are hand selected for each piece and carefully set, checked, and polished before meeting you. Our designs include unique takes on up-cycled materials, raw gemstone specimens and classic cut stones. Our goal is to reduce our environmental and social impact by utilizing recycled gold & silver and diverting quality gemstone material from waste while still creating beautiful and unique pieces that last.

READY TIME
Most orders ready to ship in 3-5 business days. If rush processing is required, please reach out, additional rush fees may apply. We are happy to accommodate as best we can!

CUSTOM ORDERS

We are currently not accepting custom orders. Sorry for any inconvenience!

SHIPPING
*Please note that there may be delays due to pandemic disruption!

Canadian Orders:

FREE SHIPPING - estimated arrival time 3-15 business days (not guaranteed) coast to coast, via Chit Chats
Express - estimated arrival time 2-6 business days coast to coast via Canpar Courier
Local Pickup available at our studio in Kitchener, ON

USA Orders:

Standard Shipping - estimated arrival time 10-15 business days via Chit Chat/USPS
Express - estimated arrival time 2-4 business days, tracking provided via DHL

Europe Orders:

Standard Shipping - estimated arrival time 10-30 business days (not guaranteed)
via USPS
Express - estimated arrival time 2-5 business days, tracked via DHL
* Please note some European countries are experiencing long customs processing delays with regular mail, choose express to avoid any unforeseen delays.

Australia/New Zealand Orders:

Tracked Packet - estimated arrival time 10-15 business days, tracked via USPS
Express - Please contact for quote

Buy with confidence: we stand behind our goods arriving and our quality. Please reach out as soon as possible with questions or concerns - we're happy to help!

Announcement

Last updated on Jul 27, 2021

At luxe.zen we create fine handcrafted gemstone jewellery for the modern spirit. Our designs start and end with fine quality natural raw and polished gemstone specimens and precious metals. Gemstones are hand selected for each piece and carefully set, checked, and polished before meeting you. Our designs include unique takes on up-cycled materials, raw gemstone specimens and classic cut stones. Our goal is to reduce our environmental and social impact by utilizing recycled gold & silver and diverting quality gemstone material from waste while still creating beautiful and unique pieces that last.

READY TIME
Most orders ready to ship in 3-5 business days. If rush processing is required, please reach out, additional rush fees may apply. We are happy to accommodate as best we can!

CUSTOM ORDERS

We are currently not accepting custom orders. Sorry for any inconvenience!

SHIPPING
*Please note that there may be delays due to pandemic disruption!

Canadian Orders:

FREE SHIPPING - estimated arrival time 3-15 business days (not guaranteed) coast to coast, via Chit Chats
Express - estimated arrival time 2-6 business days coast to coast via Canpar Courier
Local Pickup available at our studio in Kitchener, ON

USA Orders:

Standard Shipping - estimated arrival time 10-15 business days via Chit Chat/USPS
Express - estimated arrival time 2-4 business days, tracking provided via DHL

Europe Orders:

Standard Shipping - estimated arrival time 10-30 business days (not guaranteed)
via USPS
Express - estimated arrival time 2-5 business days, tracked via DHL
* Please note some European countries are experiencing long customs processing delays with regular mail, choose express to avoid any unforeseen delays.

Australia/New Zealand Orders:

Tracked Packet - estimated arrival time 10-15 business days, tracked via USPS
Express - Please contact for quote

Buy with confidence: we stand behind our goods arriving and our quality. Please reach out as soon as possible with questions or concerns - we're happy to help!

Items

 

All Items

Sarah Healey

Contact shop owner

Sarah Healey

Reviews

Average item review
5 out of 5 stars
(793)
See reviews that mention:
Quality 93 Shipping 82 Customer service 79

About luxezen

Sales 4,872
On Etsy since 2016
Video summary: The making of a raw rose quartz gemstone ring - from simple wire to final product.

Shop members

  • Sarah Healey

    Designer

    Sarah is a lifelong maker and lover of nature and a social justice advocate. A fascination with the beauty of gemstones and their intentional meaning birthed her brand. A commitment to fair labour and sustainability practices moves her forward.

  • Natalie Tsigoulis

    Shop Assistant

    A fellow gemstone and jewelry lover, Natalie assists with customer service and shipping.

Shop policies

More information

Last updated on Jul 17, 2021
Frequently asked questions
Care instructions

Gemstone jewellery should never be exposed to water. Gemstones can be porous and absorb water leading to cracking and degradation of the setting. If your piece is mistakenly worn in water we can repair in most cases but a small fee may be required along with buyer covering shipping costs.

Wholesale availability

Please contact us at hello@luxezen.ca for any wholesale inquiries.

Sizing details

Please measure your finger carefully. We use standard US ring sizes, and have sizes 4-13 including half sizes in stock. However, we can make any size by custom order. Lead time for custom ring sizes can be an additional 1-10 business days at no additional charge. Rush service is available for an additional fee. Custom sized rings cannot be returned or exchanged unless the return or exchange is due to a defect.

Download our free printable ring sizing tool here: https://cdn.shopify.com/s/files/1/0094/5170/0309/files/luxe_zen_RingSizeGuide.pdf?v=1592009323

Etsy says my item has shipped but the tracking says "Chit Chats awaiting item"

We use a batch shipping method for our standard shipping to Canada and US destinations. This means that tracking will not begin until our shipping company receives your order to their warehouse. Not to worry though, your order will still arrive within our estimated delivery window (we've built time in for the entire journey!)

Can I return or exchange pierced earrings?

We do not accept returns or exchanges on pierced earrings as we cannot guarantee their cleanliness upon return. We do accept returns or exchanges on pierced earrings if the return or exchange is due to manufacturer's defect or error.

My order was shipped back to you by mistake, can I get a refund?

Unfortunately we do not accept forced returns. We will gladly reship the item to you for the cost of postage only.