telostia

Ethically sourced & handcrafted gemstone jewelry

Kitchener, Canada
| 6,233 Sales | 5 out of 5 stars 5 out of 5 stars

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Announcement    luxe.zen is now telostia!

The jewellery industry has a problem. Too often, the pieces we love fuel conflict, worker exploitation, and environmental destruction in the places where gemstones, crystals and metals are mined.

We aim to change that.

At telostia we create fine handcrafted gemstone jewellery - your portal to purpose. Our designs are handcrafted with fine quality natural raw and polished gemstone specimens and precious metals. Our goal is to reduce our environmental and social impact by ethically sourcing materials and diverting quality gemstone material from waste while still creating beautiful and unique pieces that last.

READY TIME
Most orders ready to ship in 1-3 business days. If rush processing is required, please reach out, additional rush fees may apply. We are happy to accommodate as best we can.

SHIPPING

Canadian Orders:

FREE SHIPPING - estimated arrival time 3-12 business days (not guaranteed) coast to coast, via Chit Chats
Express - estimated arrival time 2-5 business days coast to coast via Canpar Courier & Purolator
Local Pickup available at our studio in Kitchener, ON

USA Orders:

Standard Shipping - estimated arrival time 5-12 business days via Chit Chat/USPS
Express - estimated arrival time 2-4 business days, tracking provided via DHL

Europe Orders:

Standard Shipping - estimated arrival time 10-30 business days (not guaranteed)
via USPS
Express - estimated arrival time 2-5 business days, tracked via DHL
* Please note some European countries are experiencing long customs processing delays with regular mail, choose express to avoid any unforeseen delays.

Australia/New Zealand Orders:

Tracked Packet - estimated arrival time 10-15 business days, tracked via USPS
Express - Please contact for quote

Buy with confidence: we stand behind our goods arriving and our quality. Please reach out as soon as possible with questions or concerns - we're happy to help!

Show off your new ethical jewelry
Tag @telostiajewelry and #telostia to be featured on our instagram!

Newsletter
Join the VIP list for news about collection launches & to receive coupon codes
https://manage.kmail-lists.com/subscriptions/subscribe?a=Qn3b5b&g=Xuj9jQ

Announcement

Last updated on Nov 4, 2023

luxe.zen is now telostia!

The jewellery industry has a problem. Too often, the pieces we love fuel conflict, worker exploitation, and environmental destruction in the places where gemstones, crystals and metals are mined.

We aim to change that.

At telostia we create fine handcrafted gemstone jewellery - your portal to purpose. Our designs are handcrafted with fine quality natural raw and polished gemstone specimens and precious metals. Our goal is to reduce our environmental and social impact by ethically sourcing materials and diverting quality gemstone material from waste while still creating beautiful and unique pieces that last.

READY TIME
Most orders ready to ship in 1-3 business days. If rush processing is required, please reach out, additional rush fees may apply. We are happy to accommodate as best we can.

SHIPPING

Canadian Orders:

FREE SHIPPING - estimated arrival time 3-12 business days (not guaranteed) coast to coast, via Chit Chats
Express - estimated arrival time 2-5 business days coast to coast via Canpar Courier & Purolator
Local Pickup available at our studio in Kitchener, ON

USA Orders:

Standard Shipping - estimated arrival time 5-12 business days via Chit Chat/USPS
Express - estimated arrival time 2-4 business days, tracking provided via DHL

Europe Orders:

Standard Shipping - estimated arrival time 10-30 business days (not guaranteed)
via USPS
Express - estimated arrival time 2-5 business days, tracked via DHL
* Please note some European countries are experiencing long customs processing delays with regular mail, choose express to avoid any unforeseen delays.

Australia/New Zealand Orders:

Tracked Packet - estimated arrival time 10-15 business days, tracked via USPS
Express - Please contact for quote

Buy with confidence: we stand behind our goods arriving and our quality. Please reach out as soon as possible with questions or concerns - we're happy to help!

Show off your new ethical jewelry
Tag @telostiajewelry and #telostia to be featured on our instagram!

Newsletter
Join the VIP list for news about collection launches & to receive coupon codes
https://manage.kmail-lists.com/subscriptions/subscribe?a=Qn3b5b&g=Xuj9jQ

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Sarah Healey

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Sarah Healey

Reviews

Average item review
5 out of 5 stars
(1192)
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About telostia

Sales 6,233
On Etsy since 2016
Video summary: The making of a raw rose quartz gemstone ring - from simple wire to final product.

portal to purpose

Shop members

  • Sarah Healey

    Designer

    Sarah is a lifelong maker and lover of nature and a social justice advocate. A fascination with the beauty of gemstones and their intentional meaning birthed her brand. A commitment to fair labour and sustainability practices moves her forward.

Shop policies

Last updated on Dec 14, 2020

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on Nov 4, 2023

Frequently asked questions

Care instructions

Gemstone jewellery should never be exposed to water. Gemstones can be porous and absorb water leading to cracking and degradation of the setting. If your piece is mistakenly worn in water we can repair in most cases but a small fee may be required along with buyer covering shipping costs.

Wholesale availability

Please contact us at hello@telostia.com for any wholesale inquiries.

Sizing details

Please measure your finger carefully. We use standard US ring sizes, and have sizes 4-13 including half sizes in stock. However, we can make any size by custom order. Lead time for custom ring sizes can be an additional 1-10 business days at no additional charge. Rush service is available for an additional fee. Custom sized rings cannot be returned or exchanged unless the return or exchange is due to a defect.

Download our free printable ring sizing tool here: https://cdn.shopify.com/s/files/1/0094/5170/0309/files/luxe_zen_RingSizeGuide.pdf?v=1592009323

Etsy says my item has shipped but the tracking says "Chit Chats awaiting item"

We use a batch shipping method for our standard shipping to Canada and US destinations. This means that tracking will not begin until our shipping company receives your order to their warehouse. Not to worry though, your order will still arrive within our estimated delivery window (we've built time in for the entire journey!)

Can I return or exchange pierced earrings?

We do not accept returns or exchanges on pierced earrings as we cannot guarantee their cleanliness upon return. We do accept returns or exchanges on pierced earrings if the return or exchange is due to manufacturer's defect or error. We do accept returns and exchanges on pierced earrings where required by law (ex. EU).

My order was shipped back to you by mistake, can I get a refund?

Unfortunately we do not accept forced returns. We will gladly reship the item to you for the cost of postage only.

Do you quality stamp your gold items?

The ability to hallmark gold and silver items requires a legal trademark and registration in Canada which is unfortunately costly for a small shop. We do not directly hallmark, however we do use components that have been quality stamped by the manufacturer. We purchase our 14k gold and silver wire, sheet & components from reputable jewellery wholesale and/or directly from the refinery. We are able to provide raw material photos, process videos and/or receipts showing the providence of our raw materials. Our reputation is important to us and we stand behind what we craft.

Seller details

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