mackenzieprince

Lady Iris Jean

San Antonio, Texas · 8 Sales

mackenzieprince

Lady Iris Jean

San Antonio, Texas 8 Sales On Etsy since 2011

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Mackenzie Prince

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Mackenzie Prince

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Shop policies

Last updated on May 21, 2012
Welcome and blessed be!

We will be on vacation from 5pm May 9 2012 until May 14th
We will answer convos next week! Have a great Mothers Day everybody!
FYI
Currently booked for custom orders through August 2012 at our in town site.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Other Method
Payment
Payment Policy

Payment is due per Etsy's rules which is immediately through the Paypal or credit card through paypal options system or in 7 days for money orders unless otherwise agreed by convo.All other payment types will ned to be discussed before purchase.

Pricing is based on cost of materials so order accordingly.
Please wait to pay when possible so shipping can be calculated for your specific area if funding is an issue.
Shipping
Shipping Policies:
1- International shipping available with convo only.
2- Items will ship on Mondays, Wed. and Fridays from San Antonio, Texas.
3- Items will be shipped on the next shipping day after funds are received & deposited
4- Shipping is Priority Mail.The time is stated at 3-5 business days.
(All Rush and/or overnight orders must have approval before purchase and be paid for)
5- Return postage reimbursement can not be processed by the store. A credit can be given however.
6- Returns are not available for vintage, consignments/custom, worn items or damage other than actual material flaws. I have never had material flaws happen as I check and recheck each item in the shipping process, But weird things occur right? In the spirit of good business we disclose every flaw we can find when items are posted.(You won't find that in any brick and mortar store, I can guarantee you!)
7- Returns after 14 days can not be processed so, Read carefully & convo me for any and all questions before you purchase.
8-Retun fees apply.
9- If you are in the San Antonio area, you are welcome to arrange pick-up and save on shipping. All custom orders need to be local for fitting purposes.
10 -All international shipping customers are required to convo me with address before buying to avoid reversal charges that could occur.We can not "fib" on overseas orders, sorry.
Refunds and Exchanges
Please read our policies. By placing an order you are stating that you understand them:

We place sizes and measurements on our postings. Go slow and carefully to avoid buyers remorse. It is in your best interest as we can not refund items for those accidents.Documentation of the problem for process improvement is required. We can shipping but can give store credit. A restocking fee of $5.00 per item will be deducted for bank/etsy fees if the item problem is not related to store error. If you have a question the time to ask is before purchase. We try very hard to disclose as much ass possible before the sale!

Returns are not available for vintage, consignments, worn items or damage other than actual material flaws. I have never had material flaws happen as I check and recheck each item in the shipping process, But weird things occur right? In the spirit of good business disclose every flaw we can find when items are posted.

Returns after 14 days can not be processed so, read carefully & convo me for any and all questions before you purchase.

We all get busy but, for your best interest, open all packages on delivery and convo asap if there is a problem to meet that 14 day deadline.

I have had 2 lost packages in 12 years in business. One to an Military APO and another to Canada. Refunds for these losses must be documented WELL and we gladly " have your back", but again documentation and communication is best practice for us all.

International order returns are not available due to the time intensive process as I am sure you are aware. I can not be held accountable for customs charges, lost items or postal errors related to international shipping from my area/state.

Layways are on a case by case basis. Legalities and fees apply at 12.50 per item restocking fee to be applied to unpaid/late payments due to fees billed by bank/etsy. Payment is due in 1-14 days unless otherwise agreed upon by both parties and is documented in a convo. No returns can be allowed for this reason in these cases.

Please be aware and understand that I am a small business and an artist.
Additional policies and FAQs
My studio opens at 8 am and closes at 5pm M-F.
Holidays may extend hours later depending on demand and supplies.

Requests for sizes and styles are welcome. I am a designer and create so, requests need to be a "take" on something from one of my blogs, or Fb pages etc. Copying work just isn't right to me or another artist.

I prefer not to do consignments/custom unless you are in my immediate area. I have done long distance fitting and it is just very expensive. It requires a retainer fee for my time spent shopping photographing and then creating the piece. Please convo me for my rates if you are in the area.

UPDATE May 4, 2012 for custom requests and orders:

I will increase the sizes this summer if possible. I truly wish I could make you an offer however the last 4 weeks have overwhelmed me and I am now booked up to mid August on custom order requests. The more folks that write me and let me know about size and styles the more I can plan to have that up so please keep writing about what you and your little ones are interested in! Thank you to those of you who have. They are in the future plans as we continue to grow and fashions change. Blending the old stiles with the new fashions has been such a fun challenge as an Artist.
Please remember that my shop is based on the Arts and creativity!

I can & do "reserve" and lay-way, items on a case by case basis related to demand and cost. Etsy does charge for these (twice) and that is included in the price of these items. Convo me if you are interested in this option (BEFORE PURCHASE) for the legal contract we use.