MacklinsMurals
Newport, North Carolina
Shop policies
Last updated on
February 20, 2015
We like to paint on walls because our parents took our crayons away one too many times. We like nerdy projects best, like video game art, anime, comic book, movies (Star Wars, Fight Club, etc) but we are also capable of doing "serious" work as well. We paint on walls, furniture, canvas... anything paint will stick to! Let us know if there's something we can customize for you.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I want you to love your items. If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its original packaging and in perfect, unused condition. Sorry, shipping costs will not be refunded.
Custom orders are final sales and cannot be refunded.
If an item is damaged during shipping, photo proof of the damage will be needed within 24 hours of receiving the item or no refund will be given.
The customer is responsible for returning the item(s) prepaid and insured. Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, but we will do everything we can to work with you and make sure your experience with us is positive.
"**Items are hand-made, not mass-produced; minor imperfections do result occasionally and are not considered eligible for a refund.**"
Attention International Buyers:
When purchasing from my shop for shipment internationally, please be advised that you may be charged VAT taxes at the time of delivery. The payment of these taxes is the responsibility of the purchaser (you). I cannot be held responsible for taxes that are charged in your country for the import goods purchased from my shop.
http://www.hmrc.gov.uk/customs/post/paying-tax.htm
If you decide not to pay the fees, I am not responsible for orders left with unpaid fees or taxes and that are sent back. It will be your responsibility to pay for reshipping. No refunds will be given due to non-payment of fees and taxes applied by your country.
Custom orders are final sales and cannot be refunded.
If an item is damaged during shipping, photo proof of the damage will be needed within 24 hours of receiving the item or no refund will be given.
The customer is responsible for returning the item(s) prepaid and insured. Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, but we will do everything we can to work with you and make sure your experience with us is positive.
"**Items are hand-made, not mass-produced; minor imperfections do result occasionally and are not considered eligible for a refund.**"
Attention International Buyers:
When purchasing from my shop for shipment internationally, please be advised that you may be charged VAT taxes at the time of delivery. The payment of these taxes is the responsibility of the purchaser (you). I cannot be held responsible for taxes that are charged in your country for the import goods purchased from my shop.
http://www.hmrc.gov.uk/customs/post/paying-tax.htm
If you decide not to pay the fees, I am not responsible for orders left with unpaid fees or taxes and that are sent back. It will be your responsibility to pay for reshipping. No refunds will be given due to non-payment of fees and taxes applied by your country.
Payment
We currently accept Paypal and direct pay with a credit card. If we're doing a custom order for you, we'll be happy to give you a price quote first.
Payment is expected upfront for custom orders. I will begin working on your order as soon as payment is received. Once the item is completed, I will convo you to let you know that it is done and include photos for your final approval. If I have not heard back from you in 7 days, I will list the item for general sale unless previous arrangements have been made.
If it's just something you HAVE to have and can't pay all at one time, please convo me and we'll set something up that can work for both of us.
International Customers: Please remember that you are responsible for any customs fees and tariffs charged by your country. Customs fees are not included in the shipping cost of the item and depend on your country. Delivery may also be delayed by customs.
Payment is expected upfront for custom orders. I will begin working on your order as soon as payment is received. Once the item is completed, I will convo you to let you know that it is done and include photos for your final approval. If I have not heard back from you in 7 days, I will list the item for general sale unless previous arrangements have been made.
If it's just something you HAVE to have and can't pay all at one time, please convo me and we'll set something up that can work for both of us.
International Customers: Please remember that you are responsible for any customs fees and tariffs charged by your country. Customs fees are not included in the shipping cost of the item and depend on your country. Delivery may also be delayed by customs.
Shipping
I will offer as many shipping options to you as I have.
For insurance and delivery confirmation (signature required), let me know, as this isn't included in the regular shipping costs.
Customs fees are the responsibility of the buyer. I am required to declare the actual value of the order on the customs form. You might wish to take a look at this customs fee calculator to better anticipate possible charges:
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
Here is some additional information for items shipped to the UK if you want a package shipped to you there, please read so you know what to expect.
www.hmrc.gov.uk/customs/post/customs-procedures.htm#1
Attention UK Buyers:
When purchasing from my shop for shipment to the UK please be advised that you may be charged VAT taxes at the time of delivery. The payment of these taxes is the responsibility of the purchaser (you). I cannot be held responsible for taxes that are charged in your country for the import goods purchased from my shop.
http://www.hmrc.gov.uk/customs/post/paying-tax.htm
If you decide not to pay the fees, I am not responsible for orders left with unpaid fees or taxes and that are sent back. It will be your responsibility to pay for reshipping. No refunds will be given due to non-payment of fees and taxes applied by your country.
For insurance and delivery confirmation (signature required), let me know, as this isn't included in the regular shipping costs.
Customs fees are the responsibility of the buyer. I am required to declare the actual value of the order on the customs form. You might wish to take a look at this customs fee calculator to better anticipate possible charges:
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
Here is some additional information for items shipped to the UK if you want a package shipped to you there, please read so you know what to expect.
www.hmrc.gov.uk/customs/post/customs-procedures.htm#1
Attention UK Buyers:
When purchasing from my shop for shipment to the UK please be advised that you may be charged VAT taxes at the time of delivery. The payment of these taxes is the responsibility of the purchaser (you). I cannot be held responsible for taxes that are charged in your country for the import goods purchased from my shop.
http://www.hmrc.gov.uk/customs/post/paying-tax.htm
If you decide not to pay the fees, I am not responsible for orders left with unpaid fees or taxes and that are sent back. It will be your responsibility to pay for reshipping. No refunds will be given due to non-payment of fees and taxes applied by your country.
Additional policies and FAQs
Custom orders are limited only by your imagination. We paint on furniture, canvas, and anything else we can make the paint stick to. We are willing to discuss ideas with you and are able to come up with almost any way to do something within your budget. I promise, it's easier than you thought!