madcitysue

Artisan crafted sugar scrubs, soap, perfume, and creams

Waunakee, Wisconsin · 24523 Sales

madcitysue

Artisan crafted sugar scrubs, soap, perfume, and creams

Waunakee, Wisconsin 24523 Sales On Etsy since 2006

5 out of 5 stars
(12265)

Shop owner

Contact

Announcement   Mad City Soap specializes in gourmet scrubs, handmade soap, dry oil body sprays, and body butters made fresh and customized for you. We gladly accept Etsy gift cards.

Spring and Summer scents have arrived! That means the solid perfumes and whipped sugar scrubs will be disappearing until fall because they don't like the hot weather.

Let's be social -- check me out @:
Facebook: http://www.facebook.com/madcitysue
Instagram: https://www.instagram.com/madcitysoap

See our "profile" page for full scent descriptions.
http://www.etsy.com/people/madcitysue

Please read our "Policies" before ordering to ensure everyone has a great experience with our little shop.

We offer free shipping on orders over $75 within the US. I refund excess shipping over $1 on orders. I can set up custom orders with exact shipping to avoid the hassle of overpayment/refunds on shipping if you prefer, just ask!

Please be aware that scents with spice notes (like pumpkin, ginger, etc) can be irritating to people with sensitive skin. Always perform a patch test before slathering your entire body with any product.

Melt warning: The whipped sugar scrubs and solid perfumes can melt during transit in hot weather. Please keep in mind your local temperatures when ordering.

Announcement

Last updated on Jun 28, 2018

Mad City Soap specializes in gourmet scrubs, handmade soap, dry oil body sprays, and body butters made fresh and customized for you. We gladly accept Etsy gift cards.

Spring and Summer scents have arrived! That means the solid perfumes and whipped sugar scrubs will be disappearing until fall because they don't like the hot weather.

Let's be social -- check me out @:
Facebook: http://www.facebook.com/madcitysue
Instagram: https://www.instagram.com/madcitysoap

See our "profile" page for full scent descriptions.
http://www.etsy.com/people/madcitysue

Please read our "Policies" before ordering to ensure everyone has a great experience with our little shop.

We offer free shipping on orders over $75 within the US. I refund excess shipping over $1 on orders. I can set up custom orders with exact shipping to avoid the hassle of overpayment/refunds on shipping if you prefer, just ask!

Please be aware that scents with spice notes (like pumpkin, ginger, etc) can be irritating to people with sensitive skin. Always perform a patch test before slathering your entire body with any product.

Melt warning: The whipped sugar scrubs and solid perfumes can melt during transit in hot weather. Please keep in mind your local temperatures when ordering.

Sue

Contact shop owner

Sue

View all 106 items

Reviews

Average item review
5 out of 5 stars
(12265)
View all 12265 reviews

About

Mad City Soap specializes in gourmet scrubs, handmade soap, dry oil body sprays, and body butters made fresh and customized for you.

Scent descriptions can be found here:
http://www.etsy.com/people/madcitysue

Around the web

Shop policies

Last updated on January 14, 2018
Welcome to Mad City Soap! All items are made in a smoke-free and pet free environment.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Due to the nature of our products, we do not accept returns or offer refunds on custom products. We recommend purchasing one of our smaller items to test out any scents or products. If we have made a mistake with your order (and it happens), please let us know, and we will make it right. We may request a digital photo if there is a problem/damage with an order. Shipping charges are not refundable.

If you have skin sensitivities or allergies please read the ingredients carefully prior to purchasing. All fragrance oils have the potential to irritate sensitive skin. We will not be held liable for any allergic reaction, skin sensitivity, or irritation caused by the use or misuse of any of our products.
Payment
I accept Etsy Direct Checkout and Paypal. Online payment is expected within 3 days. Orders will be canceled if payment is not received within this time frame unless buyer contacts me. Sales to residents of the state of WI are subject to a 5% state sales tax.

If you would like a custom listing, please purchase those within 5 days of your request. After 5 days, the custom listing will be removed from the shop.
Shipping
We ship to the etsy address. If you type in the wrong address, that is where the package will be going, so please make sure all the info is correct. If you would like your items shipped to another address as a gift, please let us know when you order.

I am happy to combine shipping. The shopping cart will reflect the combined shipping charges, but I will refund excess shipping charges exceeding $1 when your package is shipped. (Shipping for 2 item orders reflects the correct shipping -- the problem occurs with orders of 4+ items especially if you live near the midwest where I am shipping from.) Most orders ship for less than $10.00 in the US. Shipping is free within the US on orders over $75. If you would like me to add insurance to your package, please email me before you order so we can calculate correct shipping costs. I ship USPS first class or priority, but if you want another method, just ask. Here is a link to how etsy calculates combined shipping:
http://www.etsy.com/help/article/191
Additional policies and FAQs
I am happy to do custom colors, glitter, fragrance combinations, etc. I may not be able to do it, but it never hurts to ask!

Once you press submit to the order, please consider your items purchased. I will only accept cancellations within 8 hours of the purchase. If you requested a custom item, cancellations cannot be given if it has already been made. Please keep that in mind when you purchase an item.

All products are made in small batches to ensure freshness. Since my products are all made to order, certain scents may need a little time to fully cure in the products. Many scents need about a week or so to fully blossom so I recommend waiting a few days (I know it is hard!) before judging a scent.

All of my products are optimal when used within 6 months of purchase.

Scents which contain vanilla may discolor products over time. It in no way affects the quality of the product.

I include a free sample with most orders. I make samples in large batches, so I cannot guarantee a particular scent/product in our free samples.

For international orders, customers are responsible for any and all customs fees charged upon receipt. Please don't ask me to change the value of items or mark them as a gift to avoid customs charges; that is fraud.

As with all personal care products, a patch test is recommended whenever using a new product or new scent. Our products are intended for external use only so please don't try to eat them or leave them out so your pets (or small children) will be tempted. If you experience ANY skin irritation or redness when using our products, discontinue use immediately.

We do both wholesale and private label work for brick & mortar stores. Stores within the state of WI must submit a Sales and Use Tax Exemption Certificate before ordering.

Attention Beauty Bloggers: I do appreciate your interest, but I do not give out free product for reviews (or respond to convos requesting free items). You are more than welcome to purchase items to review.

In accordance with the CPSIA act effective 2/2009, nothing sold by Mad City Soap is primarily intended for use by persons aged 12 or under.

My maximum liability to you is the amount you paid for the product. Your purchase from Mad City Soap signifies your acceptance of the aforementioned information and policies.
Privacy
I, Madcitysue, am the data-controller of your personal information as it relates to my shop Madcitysue on Etsy.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact Etsy.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay using Etsy Payments, your personal data is protected by Etsy's Privacy Policy.

There is a link to Etsy's Privacy Policy at the foot of the page.

To contact me, see "Seller's Details" below or use the Etsy Convo system.