made4aid's Shop Policies
made4aid (www.made4aid.org) is a non-profit organisation which has been raising money for aid and relief work since 2009, by selling handmade items made by made4aid, and also donated by artists and crafters around the world.
This is a collective, charitable shop. Items listed have been given by the person who made them (except for vintage items) and the cost* will go to aid work. (*for some items it may be a percentage of the cost to exclude materials, in which case details will be included in the item listing)
made4aid is a voluntary organisation registered with the UK National Council for Voluntary Organisations : membership number NCVO 11190. The organisation is run mainly by Sally, based in London, UK.
made4aid donates all profits (after Etsy and paypal charges) to Médicin sans Frontières / Doctors without Borders, through a Charity Aid Foundation account.
You can find out more about made4aid at: http://made4aid.org
Do please email us with any feedback or queries at: made4aid [!at] yahoo.co.uk
Do find us on facebook https://www.facebook.com/Made4aid
and on Instagram and Twitter, where we are "handmade4aid"
We prefer payment via Paypal, as this carries the lowest charges so that more of your payment goes to charity. Please note that you can pay with your credit card through Paypal, even if you don't have a paypal account.
We do also accept direct Etsy payment if that is more convenient for you.
Payments should be made at time of purchase please or within 2 days, unless previously agreed. Please make sure your Paypal/Etsy delivery address is correct before you complete payment.
Your purchase may be cancelled by made4aid if you have not paid within 36 hours, unless you have made special arrangements and/or contacted us.
Shipping costs will be included with item listings; for some items shipping is included in the item cost, and we will usually ship worldwide.
We will mail to your Paypal address.
We will combine shipping where possible if you buy more than one item. Listing prices given for 'combined with' are only indicative of the maximum which could be charged; we cannot confirm combined shipping costs until we know which items you have bought. We only charge actual shipping costs, and will refund any overpayment over 0.50p.
Your item will normally be shipped by the person who made and/or donated it. We generally ship on weekdays.
Once your payment is cleared, we aim to ship within 5 business days (at most) of receiving payment, normally within 2-3 working days. Please see below on refunds and exchanges for further information.
Where shipping is from the UK, this is by Royal Mail and usually takes up to 7 working days worldwide outside Europe, and 5 working days within Europe. For deliveries within the UK we use either first or second class depending on the size and weight of the item.
Insurance is not normally included - please let us know if you would like to purchase insurance or tracking for your item.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
Because of the fund-raising nature of this project, we are not generally able to accept returns or give refunds for unwanted items once bought - but if you are unhappy with what you have bought, please let us know and we will see if there is any way to resolve the situation.
Handmade items will often have irregularities or unevenness which are not flaws, but which are part of the nature and character - and charm! - of hand-made work.
Please note also that colours will look different on different monitors/devices.
You are covered by Paypal terms and conditions and would be eligible for a refund if there is significant mismatch between the item you have bought and its description and photos, if you return the item within 2 weeks of purchase, in its original condition and packaging. We cannot refund shipping expenses.
Items do not come with insurance coverage and as such, if they become lost or damaged we cannot accept any responsibility. It may be possible to seek compensation up to £20 for lost items, depending on the country of origin for your item. Please let us know if you wish to purchase additional insurance or would like your item sent with tracking / signed-for; there will be an additional cost for this.
All items sold by made4aid are covered by UK legislation.
Additional Policies and FAQs
made4aid began in June 2009, selling online via a blog at: www.made-4-aid.blogspot.com.
We began selling via this Etsy shop in September 2010 and we welcome your feedback.
If you missed an item you wanted to buy, contact us - it may be possible to make a custom order for another the same/similar.
We are not in anyway connected with Made4Aid.com
Last Updated December 13, 2014