madebyhank

madebyhank

madebyhank is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

madebyhank is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 20, 2011
thank you for visiting the madebyhank shop.
each item and pattern is made by hand by katie henry, from the very start to the very finish. i am constantly scouring thrift stores, scrap bins, vintage shops, garage sales (and sometimes even fabric shops!) to find little bits here and there that i use to create each of my one-of-a-kind and limited edition creations.

all of my bags are sewn with a secret layer of felt and/or interfacing for extra sturdiness and a bit of padding. all exterior seams are double-stitched for durability. all handle seams are stitched, re-stitched, double stitched once more, topstitched and zig-zag stitched for supreme strength (which means that the weight pulls from four seams instead of one, making it four times as strong!).

my goal is to make top-quality unique bags that give handmade a great name. I reuse and repurpose as many materials as possible to make our earth just a bit happier and your bag even more unique.

Accepted payment methods

Paypal
Returns and exchanges
i try to be as detailed and thorough as possible in my item descriptions, and take care to include photos and measurements that are accurate. please keep in mind that, as with any online purchase, colors may vary from screen to screen.

i strive to make high quality items that are handmade through and through, but if for some reason you are unhappy with your purchase, please contact me at madebyhank [!at] gmail.com and i will get back to you right away.

exchanges can be made if the item is sent back in completely unused condition (items must be in the same condition as when they were sent to you. we do not accept items that have been damaged by the buyer), within 2 days of the date you received it. buyer is responsible for return shipping, as well as shipping costs for the new item. sorry, NO REFUNDS.

after contacting us, please return your item by an insured and trackable shipping method, and please include your name and invoice number.

i want you to be happy with your madebyhank shopping experience, so please contact me at madebyhank [!at] gmail.com if you have any additional questions.
Payment
madebyhank accepts paypal

payment is due at time of order.
Shipping
DOMESTIC ORDERS:
all shoulder bags and larger orders of small items are shipped via USPS priority mail. the smaller zip pouches and accessories are shipped via USPS first class mail. delivery confirmation is included with every order.
we are not responsible for items lost or damaged in transit.
if you would like to purchase insurance, please contact me or include your request in the message to seller with your order and i will send you an additional invoice for the actual cost of insurance for your package.

INTERNATIONAL ORDERS:
all international orders are shipped vis USPS first class mail.
we are not responsible for items lost or damaged in transit.
if you would like to purchase insurance or expedited shipping, please contact me or include your request in the message to seller with your order and i will send you an additional invoice for the actual cost for your package.