madebyloumms' Shop Policies
Loumms is made up of Lou and Emmms. They live in South-east London, where Lou has a proper garden, but Emmms has an enormous stash, so together they manage rather well.
Though neither can remember for certain, they agree it was probably over a bottle of wine, probably in the Marquis of Granby, that they discovered a shared passion for making things, from apricot jam and barbequed peppers to home-grown tomatoes and container cucumbers to sock patterns and yarn out of camp 70s polyester.
Several years, and many more bottles of wine, later they also made Loumms.
Please note that Emmms owns two cats who are NOT allowed near her stash under any circumstances. Unfortunately, they are very occasionally sneaky. If you have an allergy, let us know, as Lou doesn't have any cats at all.
Actually, let us know if you have an allergy to lavender, as well. We can accommodate that, too.
Our preferred method of payment is PayPal, although for UK-based customers we will accept bank transfers or cash in person.
Please abide by the usual Etsy guidelines of paying within 3 days of purchase. If we have not received payment within a week of purchase and have not heard from the purchaser, the transaction will be cancelled and the items relisted.
Should you wish to cancel an order for any reason, then please convo us explaining why and we will sort you out.
Due to work commitments elsewhere, as of 1 January 2012 we have had to revert to using designated shipping days. All items purchased Friday to Monday will be be posted Tuesdays. All items purchased Tuesday to Thursday will be posted Fridays.
If you are in the midst of a project bag emergency, however, let us know and we will go out of our way to get it to you PRONTO (i.e. we'll post urgent requests within 24hrs of purchase). We hope to return to our normal shipping schedule soon.
All items are shipped via Royal Mail - First Class within the UK, and Airmail Small Packet for anything to Europe and beyond.
First Class should arrive within 2 working days, Airmail should arrive within 5 working days. However, these are of course reliant on the cooperation of postal services.
Upgrading to Recorded or Special Delivery within the UK is available, at cost, upon request. We will also investigate expediating and insurance options for our overseas customers, upon request.
We DO NOT include an itemised receipt for any of our overseas customers, please print your Etsy or PayPal receipt instead for your records. Please note, we will only list the cost of the materials used to make your item(s) on the custom sticker.
Refunds and Exchanges
We will happily offer a refund if product is returned within 28 days of receipt, whatever the reason. All we ask is that all goods are returned intact, unused, and with original ties and labels in place. Please note we cannot refund items that have been lost or damaged. In the event that your item does not arrive, get in touch ASAP!
Please note that in all cases, while we will happily refund the cost of the item, shipping costs are not included.
If you are not happy with the actual quality of any item, the 28-day rule does not apply. Please contact us for returns information, and the matter will be dealt with from there.
Please allow 10 days from date of refund notice, as per PayPal's operation. This does not apply to payments made in cash or by bank transfer (these will be completed as expediently as possible).
Additional Policies and FAQs
FOR OUR AUSTRALIAN CUSTOMERS: Please note we will not include a herbal lavender sachet with your Perfect Project bag, as it will be confiscated by Australian customs. We will, however, include a scented sachet instead and note this clearly on your packet.
Last Updated November 29, 2012