All custom pieces are FINAL SALE and cannot be returned. Non-custom pieces can be returned/exchanged within 14 days of delivery (based on USPS timestamp date received).

Order Changes: Within 12 hours after ordering (we try to start on orders right away!)

Cancellation: All orders can be cancelled within 12 hours of purchase.

Returns and exchange details--

R E T U R N S

If you're not happy, let us know! Although customized orders are final sale, we want to be sure you love your MBM pieces. Contact us and we’ll do our best to accommodate!

E X C H A N G E S

INCORRECT SIZE/LENGTH ADJUSTMENT:
Sizing online can be tricky! We get it. You deserve something that fits! Contact us to get your piece(s) adjusted or re-sized. For necklaces + bracelets that are too short, you can also try our extenders (the fastest + simplest option!) here: https://www.etsy.com/listing/224231849/bracelet-extender-or-necklace-extender?ref=shop_home_active_10

R E W O R K S & R E P A I R S
If your piece has signs of wear, it is up to the discretion of Made by Mary whether we can accept the return. If we made a mistake on your order, we are happy to fix or remake your order. Please reach out to us if you think we made a mistake on your order.

EVERYTHING ELSE:
We are great listeners. Send us a message and we will work with you!

C O N T A C T

info [!at] madebymary.com

Payments accepted through paypal or credit/debit cards.

Utah customers- sales tax will be included in your order.

We appreciate your patience as we work hard to handcraft your pieces!

U.S. Buyers-- Standard shipping is USPS first class mail with a tracking number.

ALL Buyers-- Once the shipping label is printed, you will receive an email notifying you of the shipment with the tracking number included. 

CURRENT PRODUCTION TIME

* 6-10 days before items ship, with FIRST CLASS shipping
* 3-4 *BUSINESS* days before items ship, with PRIORITY shipping
* 1-2 *BUSINESS* days before items ship, with EXPRESS shipping

SHIPPING TRANSIT ESTIMATES {within the US}

USPS - Standard Shipping Times:
• 4-5 business days shipping transit time

USPS - Priority:
• 2-3 business days shipping transit time

USPS - Express:
• 1-2 business days shipping transit time
• Guaranteed delivery

You will select your shipping method at checkout!

OTHER SHIPPING INFO:

Once your order has shipped through USPS, we can no longer control or guarantee its arrival. However, if you do not receive your package be sure to contact us right away and we will work with you! You deserve the MBM pieces you pay for, and we will do our best to make that happen.

International Buyers--
Made by Mary ships worldwide. Shipping time varies and can take anywhere from 2-6 weeks to arrive, depending on your country.

For those countries that charge customs/taxes on imported goods, Made by Mary is not responsible for these fees. Therefore, it is the duty of the customer to be aware of charges that may occur at time of delivery/pickup for imported goods.

Frequently Asked Questions {FAQs}:

* Where Do I Include Personalization Details?

Once all item(s) have been added to your cart, you can leave all personalization details in the “Note to Seller” box at checkout. We read all notes carefully and will be in touch if anything is unclear!

* What Details Should I Include?

All of our pieces differ, so be sure to check each listing description. The section titled, “ORDERING INSTRUCTIONS” will walk you through what you need to know- Step by step! You should be able to find everything you need there. If not—don’t hesitate to contact us! We’re here for YOU.

* When will my order ship?

If you click on the link to our shop policies, you’ll find all updates to our production times {as needed} there!

* How Do I Know What Size / Length to Order?

We have an entire section on font charts, and lengths for your ordering convenience! You can find them at- https://www.madebymary.com/pages/faq.

* Do MBM Pieces Contain Nickel?

We work exclusively with 14k gold-fill and sterling silver- which means NO NICKEL! We are committed to selling the highest quality products, so we use only the best of the best when it comes to materials. You can trust us on that!

* What is gold filled?

Gold filled is a pressure bonded layer of gold that has 100 times more gold than plated jewelry. It is durable, won't chip or flake, is tarnish resistant, and is a great alternative to solid gold jewelry, at a much more reasonable price. It looks beautiful, and has a finish that will last years if cared for properly!

* How do I care for my jewelry?

Check out our Jewelry Care info here: https://www.madebymary.com/pages/jewelrycare

* Does my order come with a warranty?

Yes! All MBM pieces have a 60 day warranty for any chain or clasp defects. Contact us right away if you're having issues with a broken chain or faulty clasp so we can resolve the issue. If your necklace breaks after the 60 day time frame, contact us and we will work with you on a replacement chain!

* Do You Wholesale?

YES! Contact us through our wholesale coordinator—melissa@madebymary.com.

* Still have questions? We've got your back! Email us (info@madebymary.com) OR visit us at www.madebymary.com/pages/faq