madebypixies

handspun yarns - handmade stuff

Nancy, France | 9 Sales

madebypixies

handspun yarns - handmade stuff

Nancy, France 9 Sales On Etsy since 2010

0 out of 5 stars (7)

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katja & emily riley

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katja & emily riley

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Shop policies

Last updated on February 4, 2011
Welcome to made by Pixies information and conditions. Our aim is to provide you with superior quality and service, and products that will delight you. You make us feel proud to do what we do, and we thank you for even considering our stuff:)

Pixies love rich colours, unusual shapes, beautiful materials, and are always on the look-out for glitter and glam. Their discoveries are their most precious possessions: whether it’s a fabulous feather, a new tone of deep vibrant green, or a stylish silver clasp…

The Pixies travel the world, and when they come home, our workshop is their safe haven. Products are inspired by nature, and hand made from beautiful fibers and fabrics.

The Pixies are adamant that only buyers with a truly discerning eye will recognize the workmanship that has gone into producing any of their pieces. Their craft can be understood only by those with the same passion for hand made and sense of what is wise (for people, planet or other)… Thank you for being one of them.

Our products are made in a spirit of sustainable consumption and fair trade. We don't heat much, one of us is vegetarian... and whenever we have equal choices in terms of supplies we purchase, we will opt for the one that is most sustainable, or that favours local suppliers or fair trade initiatives (such as recycled sari silk ribbons). We plan to seek out more eco options as we go along... Our ambition is to save the world, or failing that, to do our bit!

The Pixies and their hosts thank you for reading this and for being interested in their products. Without you, they would possibly starve:)

Accepted payment methods

  • Other Method
Returns and exchanges
If you are not happy with your product, we will try to find a solution with you. We ask you to please contact us within 7 working days from the day of receipt of the item. We can only refund or exchange (excluding shipping costs back to us) if the item in its original condition; please do not wear it. The cost of sending it back to us will rest with you, the buyer.

TO be safe, hand wash your wool necklace or stole in cold water with a gentle soap, and dry it flat. There is always a possibility that wool will shrink or felt, so if you want to be 100% safe, hand wash! The Pixies cannot, unfortunately, be held responsible for mishaps that occur in your washing machine. We will not accept returns that have been through the wash.
Payment
We accept:

1. PayPal payment in Euro or US Dollars.

2. Credit Card (without Paypal account)

A tutorial to help you through the checkout process
http://www.etsy.com/help_guide_checkout.php

A tutorial to help you pay via credit and debit card (without Paypal account)
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

Payment must have cleared before the item is shipped.

If you are having any issues with PayPal, please do not hesitate to contact us and we will attempt to assist you in any way that we can.

If you'd prefer to pay by another method, please do email us! We'll try and work with you.
Shipping
We will make sure all items are well packed before shipping.

All items will be shipped via our local mail within 3 business days, once payment has been received, and unless otherwise specified. It may take approximately 7-10 business days to arrive at international destinations, and is subject to customes clearance.

Please make sure you check the address you provide is correct.

If you wish, you can ask us to send your item via registered mail. We will tell you the cost of sending to the country you live in. If you chose registered mail, we will e-mail you all useful information after item(s) are shipped.
Additional policies and FAQs
1. Please provide us with your phone number when purchasing. This is for us to state in the shipping note if you chose to receive goods by registered mail; it may be needed in case your local post office wants to contact you.

2. Do take note that our local time is GMT + 01:00, so depending on your location, your order date or shipping date may be different to what you expected. Nevertheless, we'll always ship ASAP. :)

3. Please do finally note also that fleece used in the batts comes from healthy, happy sheep and may contain some vegetable matter and lanolin (very little, but it may still be there).