I hope that you will absolutely LOVE your item, but I have some guidelines in place, that will allow me to do my BEST work for you and also keep my price points as low as possible:

♥RETURNS:
Because I make each and every item by hand and usually purchase fabrics/components to order, I don't offer returns.

♥EXCHANGES:

Exchanges will be considered on an individual basis. If you would like me to consider your situation, please notify me within 3 days of receipt of your order. (Worn, used, or custom made items can't be exchanged.)

Exchanges for another color or a different size will usually be possible. Just be sure to message me right away:) If I am able to accommodate an exchange, the buyer is responsible for the shipping back to me (please use tracking/insurance), and I am usually able to cover the exchange shipping back to the buyer.

♥PATTERN PURCHASES:
All digital purchases are always non-refundable.

♥OTHER:
Any other issues with your purchase? Please message me!!....I am very responsive, and I will always be happy to help however I can!!

Mademoiselle Mermaid accepts Credit Cards (directly through Etsy) and PayPal.

All of my items are handmade-to-order, just for YOU, and the current production time is 3-5 business days*. Rush order requests can often be accommodated, so please feel free to message me before ordering, if you need something in a hurry:)
(*Business days are Monday through Friday.)

Production times are subject to change, and you can find the most accurate and update information in the listing. The production time for each item will always be quoted in the listing!!


♥DOMESTIC SHIPPING:

All domestic orders come with delivery confirmation and insurance. Please check your email for a tracking alert, when your order has shipped!!

-Domestic orders ship USPS Priority Mail (about 2-4 days* transit time.)
*Transit times are estimates, not a guarantee; only Express Mail delivery dates are guaranteed.

Insurance is included on all domestic shipments. Please note: claims for lost, damaged, or stolen mail valued under $100, must be filed directly with USPS.
Insurance claims for missing mail may be filed 21 days after shipping.

Please double check that your 'ship to' address is correct and that it is a safe and secure location. If you find that your address is incorrect on the receipt, please notify me asap.

Express Mail shipping upgrade (overnight or two-day) is available to many US destinations for an additional $13.00-$15.00. A signature is required to deliver; insurance is included. Production time still applies.

♥INTERNATIONAL SHIPPING:

International orders are shipped USPS First Class Mail, and shipping is available to almost any country!! Please note, international orders may be subject to taxes and duties upon arrival, depending on their destination. These fees are the responsibility of the buyer.

Delivery confirmation is now available to a select number of countries!! Shipments to countries where tracking is not available will receive a standard Customs Declaration notice.

Delivery time is typically about 6-10 business* days. (*This is an estimate, not a guarantee; only Express Mail delivery dates are guaranteed.) Delivery may vary widely by country due to customs delays. Please be aware of this before purchasing. If you would like to upgrade your order to a faster Int'l shipping, please message me before ordering for a quote. (It is usually around $40.00 Canada; $50.00 everywhere else). Insurance is now included with all Int'l shipments!! Insurance claims for missing mail may be filed 45 days after shipping.

♥COLOR AND DYE LOTS:

I put great effort and attention into displaying colors as accurately as possible in my photos; however, actual color may vary due to monitor settings and dye lots!! ...Interested in viewing a swatch of fabric? This can usually be arranged!!...Please message me:)

If you are ordering multiples of an item in one order, they will be cut/made from the same dye lot. Separate orders can't be guaranteed to be from the same dye lot, as the fabric shade can vary slightly from bolt to bolt. If you have a wedding or event you are ordering items for, please include all of the items in one order. Alternately, you can message me for a private listing.

♥CANCELLATIONS: Once a personal message has been sent to you from me, confirming your order (please check your Etsy messages!!), your order cannot be cancelled. At that point, fabrics and materials specific to your order may have been purchased, and scheduling arrangements have been made. In some such circumstances, I may be able to offer a partial refund, depending on the amount of work done.
If you message me asking to cancel an order before I have sent any communications, I can almost always accommodate you!!

Happy♥Shopping=)!!!

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Renae Abbate, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mademoisellemermaid [!at] gmail.com.