Mademoiselle Mermaid accepts Credit Cards (directly through Etsy) and PayPal.

All of my items are handmade-to-order, just for YOU, and the current production time is 6-8 business days*.
(*Business days are Monday through Friday.)

Production times are subject to change, and you can find the most accurate and update information in the listing. The production time for each item will always be quoted in the listing!!


♥DOMESTIC SHIPPING:

All domestic orders come with delivery confirmation and insurance. Please check your email for a tracking alert, when your order has shipped!!

-Domestic orders ship USPS Priority Mail (about 2-4 days* transit time.)
*Transit times are estimates, not a guarantee; only Express Mail delivery dates are guaranteed.

Insurance is included on all domestic shipments. Please note: claims for lost, damaged, or stolen mail valued under $100, must be filed directly with USPS.
Insurance claims for missing mail may be filed 21 days after shipping.

Please double check that your 'ship to' address is correct and that it is a safe and secure location. If you find that your address is incorrect on the receipt, please notify me asap.

Express Mail shipping upgrade (overnight or two-day) is available to many US destinations for an additional $13.00-$15.00. A signature is required to deliver; insurance is included. Production time still applies.

♥INTERNATIONAL SHIPPING:

International orders are shipped USPS First Class Mail, and shipping is available to almost any country!! Please note, international orders may be subject to taxes and duties upon arrival, depending on their destination. These fees are the responsibility of the buyer.

Delivery confirmation is now available to a select number of countries!! Shipments to countries where tracking is not available will receive a standard Customs Declaration notice.

Delivery time is typically about 6-10 business* days. (*This is an estimate, not a guarantee; only Express Mail delivery dates are guaranteed.) Delivery may vary widely by country due to customs delays. Please be aware of this before purchasing. If you would like to upgrade your order to a faster Int'l shipping, please message me before ordering for a quote. (It is usually around $40.00 Canada; $50.00 everywhere else). Insurance is now included with all Int'l shipments!! Insurance claims for missing mail may be filed 45 days after shipping.

I hope that you will absolutely LOVE your item, but I have some guidelines in place, that will allow me to do my BEST work for you and also keep my price points as low as possible:

♥RETURNS:
Because I make each and every item by hand and usually purchase fabrics/components to order, I cannot accept returns.

♥EXCHANGES:

Exchanges may be considered on an individual basis. If you would like me to consider your situation, please notify me within 3 days of receipt of your order. (Worn, used, or custom made items will not be considered.)

Exchanges for another color or a different size will sometimes be possible. Just be sure to message me right away. If I am able to accommodate an exchange, it may take up to two weeks, since often I will have to re-order fabrics/components. The buyer is responsible for the shipping back to me (please use tracking/insurance), and I am usually able to cover the exchange shipping back to the buyer.

♥PATTERN PURCHASES:
All digital purchases are always non-refundable.

♥OTHER:
Any other issues with your purchase? Please message me!!....I am very responsive, and I will always be happy to help however I can!!

♥COLOR AND DYE LOTS:

I put great effort and attention into displaying colors as accurately as possible in my photos; however, actual color may vary due to monitor settings and dye lots!! ...Interested in viewing a swatch of fabric? This can usually be arranged!!...Please message me=)...The cost is $1 a swatch. (Ordering a swatch does not guarantee a particular dye lot though.)

If you are ordering multiples of an item in one order, they will be cut/made from the same dye lot. Separate orders will never be guaranteed to be from the same dye lot, as the fabric shade can vary slightly from bolt to bolt. If you have a wedding or event you are ordering items for, please include all of the items in one order. Alternately, you can message me for a private listing.

♥CANCELLATIONS: Once a personal message has been sent to you from me, confirming your order (please check your Etsy messages!!), your order cannot be cancelled. At that point, fabrics and materials specific to your order may have been purchased, and scheduling arrangements have been made. In some such circumstances, I may be able to offer a partial refund, depending on the amount of work done.
If you message me asking to cancel an order before I have sent any communications, I can almost always accommodate you!!

Happy♥Shopping=)!!!