Announcement   Please bear with me as I am still on inventory for stocks to post. I can customize dolls so let me know what you have in mind if you cannot find what you like on my listings. Don't hesitate on sending me a message. Thanks for your visit and hope to do good business with you all soon! - Nell

Announcement

Last updated on Mar 24, 2018

Please bear with me as I am still on inventory for stocks to post. I can customize dolls so let me know what you have in mind if you cannot find what you like on my listings. Don't hesitate on sending me a message. Thanks for your visit and hope to do good business with you all soon! - Nell

Nell Bacala

Contact shop owner

Nell Bacala

Reviews

Average item review
5 out of 5 stars
(4)
View all 4 reviews

About

Shop members

  • Nell Bacala

    Owner, Creator, Designer

Production partners

  • CJM

    Philippines

    CJM is a nephew of mine who helps me build my etsy shop. He offers his talent to us to help him save up for a digital camera he could use for his passion on photography.

Shop policies

Last updated on March 24, 2018
Thanks for visiting Nell Bacala Store! Your online store for digital and crochet art items! All item are handmade and designed by me. Rest assured that they are handmade with love and made with utmost care.

Accepted payment methods

Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
We do not accept returns especially for the digital files. If you have any questions on the digital files or have something to revised in it, please contact us and we will surely reply.

I am willing to accept returns but the buyer will shoulder its shipping costs and should be returned in its original condition. I will not be held responsible for any losses of returned items.
Payment
We accept Payment via Paypal as for now. Payment via money courier like Western Union has a minimum required price of at least Php 3,000.00 . For Philippine buyers, you can choose between BPI or BDO bank deposit for your payment.
Shipping
We ship locally (Philippine buyers) thru LBC and via Post Office (Air or Surface Mail) for international buyers. Shipping fees are shouldered by the buyer. We were a small business only and we do not profit much on an item.

Any damage due to shipment are responsibility of the courier. We will always take picture of the item before it will be sent to the buyer to assure them that we send them good and undamaged item. I will not take any charge with broken/damage item/parcel due to courier handling.

For international buyers, there may be taxes and custom fees when you receive your package in your local post office.
Additional policies and FAQs
If you want custom digital service let me know so I can make a separate listing for your order.

You can also FOLLOW ME at:
www.nellbacala.com
www.Facebook.com/nellbacalastore
www.Instagram.com/bacalastore
www.Pinterest.com/mqbacala
www.Twitter.com/illenram