MagicMarkingsArt

My work is handmade so each piece is unique and one of a kind. Therefore, there will be slight variations in shape, color, design placement and layout. Please remember monitors may alter colors slightly.

Customer service is very important to me. I send an image of the finished order to ensure there are no misspellings or any other issue with items purchased prior to shipping. It is my customers responsibility to inform me of any problems before their gift is shipped.

Custom orders are final, and not returnable or exchangeable unless they arrive damaged or defective. If that is the case please contact me within 3 days of receipt of your order and attach a picture of the damaged item.

Unfortunately, package theft is on the rise. All items are sent with a USPS tracking number; please keep track of your delivery day so you know when your package will be delivered. Buyers are expected to provide a secure place to deliver ordered items; package theft is not covered with shipping insurance and we will not replace an item at our expense that USPS tracking has shown to be delivered to the address provided.

If your package is shown as delivered, but you have not received it; please check with members of your household and/or neighbors to see if they have .

PAYMENT

PayPal or Etsy Direct Checkout is the easiest and fastest way to go. Items will be created after confirmation of payment. If payment has not been received within three days, I reserve the right to cancel the sale. Please let me know if you are experiencing difficulties processing your payment

SHIPPING:
Make sure that the shipping address listed on your Etsy purchase is correct as this is the address I will ship to.

WITHIN THE UNITED STATES

I ship items via USPS First Class mail with Delivery Confirmation and insurance. If your item is lost in the mail, I will file a claim for your package. Due to the nature of the USPS, claims cannot be filed until 20 days after shipping label has been created.

Unfortunately, package theft is on the rise. All items are sent with a USPS tracking number; please keep track of your delivery day so you know when your package will be delivered. Buyers are expected to provide a secure place to deliver ordered items; package theft is not covered with shipping insurance and we will not replace an item at our expense that USPS tracking has shown to be delivered to the address provided.

Please also ensure that you have entered the correct mailing address. If you did not receive your item due to providing a wrong address when ordered, you will be responsible for both the cost of the item and any replacement costs (including re-shipping). Thank you so much for understanding!

EVERYWHERE ELSE IS USPS FIRST CLASS

International orders are shipped via First Class Mail International. Your order may require 4 or more weeks to be received. Many factors can influence the shipping time such as your location, the time of year, and a brief stop through customs.

Additional customs charges, fees or taxes may be due when your package is received. These charges are your responsibility and are decided by the receiving country where you live. As we do not know what each country requires as far as taxes and fees, they are not included in the price of shipping.

I do not mark merchandise values below value or mark items as ‘"gifts". Government regulations do not permit this.

If you are unsure what your country requires as far as customs fees and taxes, please contact your local post office for more information before you place your order.

AUSTRALIA:
PLEASE BE AWARE OF THE FOLLOWING -
The Australian government recently passed a new law that will go into effect July 1, 2018. The new law requires Etsy to collect goods and services tax (GST) on certain goods sold to Australian buyers from overseas up to the value of $1,000 AUD. Because of the new law, Etsy will collect a 10% GST on orders if each of the following applies:

The package is being shipped to a buyer in Australia
The total value of the package is less than or equal to $1,000 AUD

Etsy will automatically include the tax in the buyer’s total. The buyer will pay the tax at checkout, and Etsy will be responsible for remitting it to the Australian tax office (ATO).

PACKAGING:

I am happy to send your purchase with a gift note included, please write your message in the notes to seller section when making your purchase.

I do my best to ensure your items arrive safely. If your item is damaged during the shipping process I do require a photograph of the damaged item and, in some cases, to have the damaged item returned before creating a new piece.

If you are interested in a custom order, click on contact MagicMarkingsArt or send me an e-mail cathie.carlson917 [!at] gmail.com. Please allow for slight variations in each piece as each one is created to order.

I reserve the right to photograph, post or sell again any design that originates as a custom order.

COPYRIGHT NOTICE: All designs of this handmade work, site content, and all associated images and descriptive text are © copyright 2008-2017 by Cathie Carlson either registered or unregistered, unless otherwise noted. Violation of this copyright may subject the violator to civil and/or criminal prosecution. We will aggressively defend copyright violation. Copyright DOES NOT transfer with purchase and no license to reproduce is created or should be inferred.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment type, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), in the notes to seller section or if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as USPS delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Cathie Carlson, along with Etsy are the data controllers of your personal information. If you have any questions or concerns, you may contact me at cathie.carlson917 [!at] gmail.com or send your request directly to Etsy.