MAHTAVAhandicraft

Buyers are responsible for the return shipping costs. The item should be sent back as a registered mail in order to be able to track the packet. I cannot be held responsible for return orders lost in transit. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Apart from Etsy Payments (debit cards, Apple pay, gift cards etc.) I also accept PayPal and direct bank transfer to my account (this is most convenient form of payment for customers in Poland though).
If you want to pay with bank transfer please click the option "other" while choosing the form of payment and contact us for bank account details. The payment must be done within 5 days from the purchase.

Ready made items are sent within 2 business days after I receive payment. Items made to order are dispatched within 2 weeks from the order date. They are shipped from Poland as a Registered Priority Mail. It can take 5-14 days for the packet to be delivered in Europe and up to a month to North America.
The shipping cost to Europe is 6€-7€, to North America -6€
Any custom fees are the customer's responsibility.

The current full version of our terms and conditions compliant to EU and Polish law is available at: http://www.mahtava.pl/regulamin/

This privacy policy explains how we use and store any personal information we collect about you when you buy an item in our shop Mahtava Handicraft.
The data controller of all personal information collected from Buyers during the process of purchase in MahtavaHandicraft store is the Seller -Ewelina Łazińska registered in The National Official Register of the Nationalised Industries Units under the REGON number 240483194 with the office in Bielsko-Biała, Ikara 4/31, Poland.
The Seller commits to make every effort to store the personal data safely.
All personal information are collected exlusively for the purposes of fulfilling an order and they are gathered to very limited extent: name, surname, postal address and e-mail address. Processing of this data includes shipping the product, tracking the shipping, contacting you about your order, potential complaints/returns, invoicing and tax purposes. We will only keep your personal data as long as it is necessary to fulfill these purposes (2 years for complaint procedures and 5 years for bookkeeping).
In the process of purchase the Buyer voluntarily shares their personal information with other data controllers such as Etsy internet platform, banks, payment operators like PayPal, web services providers (e.g. electronic mail) and postal services providers.
To properly run financial reports, the Seller hands over some data in the form of invoices copies to her accounting office on the grounds of data processing agreement.
Buyers' personal information is not disclosed to any other third parties and is used only the way described above.
Giving the personal data is voluntary and the Buyer has the right to access, and in certain circumstances to correct and delete, their personal information.
Without your consent to use your information in the ways set out in this policy, we will not be able to fulfill your order.