mahzerandvee

Paintings + Painted Journals + Wall Pockets + Vintage

Caldwell, Idaho | 7423 Sales

mahzerandvee

Paintings + Painted Journals + Wall Pockets + Vintage

Caldwell, Idaho 7423 Sales On Etsy since 2011

5 out of 5 stars
(1743)

Announcement   ALL items are READY TO SHIP. Purchasing more than one piece? We COMBINE SHIPPING and will automatically refund any shipping overage if applicable.
*Please READ DESCRIPTIONS in LISTINGS BEFORE ORDERING. If you have any questions, feel free to contact us through Etsy messages. Please unpackaged your items right away. Please do not leave them in the box/packaging for a long period of time.
*Please review our policies before purchasing. Thanks so much!
Follow us on Instagram: @mahzerandvee
"Like" us on Facebook: MahzerandVee
We're so appreciative of your support!

Announcement

Last updated on Oct 27, 2018

ALL items are READY TO SHIP. Purchasing more than one piece? We COMBINE SHIPPING and will automatically refund any shipping overage if applicable.
*Please READ DESCRIPTIONS in LISTINGS BEFORE ORDERING. If you have any questions, feel free to contact us through Etsy messages. Please unpackaged your items right away. Please do not leave them in the box/packaging for a long period of time.
*Please review our policies before purchasing. Thanks so much!
Follow us on Instagram: @mahzerandvee
"Like" us on Facebook: MahzerandVee
We're so appreciative of your support!

Mark-Anthony and Christine

Contact shop owner

Mark-Anthony and Christine

View all 80 items

Reviews

Average item review
5 out of 5 stars
(1743)
See reviews that mention:
quality 146 shipping 333 customer service 335
View all 1743 reviews

About

Being color enthralled

It's simple, really. We love color and what it brings to a space, whether it's lots of color, or simplistic. Color combinations count, and for us, it makes sense and is so fun to work with. Unexpected color combinations are just super fun!

Whether large or small, we appreciate your support.
We hope you love what you purchased. It is our pleasure.
joyfully always,
Mark-Anthony & Christine
husband and wife team at mahzerandvee

Shop members

  • Christine

    Owner, Painter, Customer Service

    Color enthralls me. I love to paint. I love color and how it turns out on a journal or canvas. Different color combinations are exciting to me.

  • Mark-Anthony

    Owner, Shipping, Painter

    Mark-Anthony is in charge of packing & shipping your items, carefully, & some customer service. Thoughtful husband, and a kind-hearted father & genius.

Shop policies

Last updated on September 14, 2018
Here at mahzerandvee, we believe in excellent customer service, as part of your purchase experience. We strive to offer high quality product, as well as incredible customer service.

If you are happy or thrilled about your purchase, please fill out the feedback form, (under "your account", then click on "purchases and reviews"), we'd love to hear about it as your purchase experience should be a pleasant one. If not, please message us, straight away, so we can help and strive to be better, before you fill out the feedback section. Let's get this resolved together, as a team.
Thank you!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Returns and exchange details
If your order comes to you damaged, please take several pictures, (clearly please), and send to us along with your message. It is important to us that you please take a picture of the box as well.

CUSTOMERS ARE RESPONSIBLE FOR READING DESCRIPTIONS & LOOKING AT ALL PHOTOS BEFORE PURCHASING.

We believe in securely packing your packages, because of course, we want them to arrive safely to you so that you can enjoy them. However, sometimes, other hands are not as careful, please understand this that sometimes it is out of our control. However, we do our best, and are willing to learn, if it is our error.

We can not refund your purchase if you damage it, (ex: if a child breaks it, earthquake, tornado, hurricane, or if it falls to the ground, customer drops it, or any other case where if the item comes safely and in tack to you, we are not responsible for damaged pieces). Come and ask us though, we can give you a discount the 2nd time around.

If you are are not satisfied with your purchase, you may send it back, at customers cost.
Payment
Your order will be worked on & shipped when we receive payment. We do not start/ship out a piece(s), until your order is received, purchased and has cleared.
On "Reserve" orders, we do not work on them until payment received. Please contact us if any questions.
Shipping
We ship Monday-Friday only via USPS. Post office is closed Saturday & Sunday for us.

*TIME FRAME*
For original paintings, journals, hooplas, vintage books and book clips, all items are ready to ship within 1-3 business days.

*CORRECT SHIPPING ADDRESS*
Please make certain that we have your CORRECT SHIPPING ADDRESS.
Please message us straight away if incorrect on your order.
It is not our, (mahzerandvee), responsibility for additional shipping cost, if the shipping address is not correct on your order.
****Any additional fees, customer is responsible for. *******

*WE ARE NOT RESPONSIBLE FOR SHIPPING PRICES*
Shipping prices are high these days, unfortunately. Shipping for our particular pieces can be high. We DO NOT determine the shipping prices. Customers are responsible for knowing the price of shipping before they order. The further your pieces are going, (location), the more expensive it will be.
On our end, we insert the weight and box size. USPS will spit out a dollar amount. That is how shipping is determined.

*INTERNATIONAL ORDERS*
**Customer is responsible for ADDITIONAL Custom Fees or Import Tax Fees shipped anywhere outside the US.** This is for INTERNATIONAL ORDERS only.

Sorry, we do not ship out on Saturday, or Sundays.
We ship from USPS.
We provide a tracking number for each order when it's sent out.
If CUSTOMER has OVERPAID FOR SHIPPING, we REFUND OVERAGE.

APPROXIMATE/TYPICAL SHIPPING TIMES after your order ships out:
+Utah, Oregon, Washington, Idaho: 2-3 days

+California, Arizona, Texas, Colorado: 3-5 days

+East Coast: 7-9 days (mostly 7 days, but for holiday shopping season it can be up to 9 days).

+Mid West: 4-6 days

+International Shipping, (other countries besides the US): 7-18 days
Each country is different in how quickly they can get your packages out to you. Please understand that it is out of our control how quickly or slowly your packages arrive.

Thank you for your interest, support, and encouragement in mahzerandvee, we appreciate it! Thank you for keeping our dream alive!

More information

Last updated on Jul 8, 2016
Frequently asked questions
How long do custom orders take and what is classified as a custom order?

For custom orders, typically it takes anywhere between 1 1/2 weeks to 3 weeks to complete, depending on how much time it takes and what needs to be done. On average, customs are completed in 2 weeks, then sent out.

Customs are detailed extra work like painted checkers, stripes, painted eyes/ears, rub-brush finishes, and faux finishes.

If you change the color, (solid colors), on a deer, XL deer, moose, or antelope, that is not considered a custom.
For example: if you purchase a white antelope with silver horns, and you want to change it to all white, that is not considered a custom. The waiting time on that will not take 2-3 weeks.

**What is the turn around time before my item(s) ship out?**

We start working on your piece after it's ordered.

Our current turn around time is posted in the front of our shop below our logo banner. It is updated as time frames change.

If you have any questions about time frame, please feel free to message us through Etsy, we're here to help.
If there is a delay for some reason, I will contact you.
For orders that have more than 5 pieces, we ask for a day or two in addition, however, sometimes it doesn't change the time frame.

Please note that custom orders are typically a 2-3 week wait.

I'm nervous about a big item being shipped to me. Do you pack your items well so I can have confidence it will arrive safely?

It is in our best interest to pack your items extremely well, so you can enjoy your purchase straight away.
Mark-Anthony is in charge of packing your items safely and neatly in your hand-painted, decorated box.
They are packed so well, that we ask you to slowly open your boxes.
For moose heads, you can open the box on both ends, then push the styrofoam casing out, (straight).
You will need some scissors to carefully cut the tape off. Cardboard is also packed in to protect your item for most large pieces.
Although Mark-Anthony packs your boxes extraordinary well, sometimes there are rough handlers out there, and accidents do happen. This is rare, however.