CUSTOMERS ARE RESPONSIBLE FOR READING DESCRIPTIONS & LOOKING AT ALL PHOTOS BEFORE PURCHASING. If you have any questions about a product, please feel free to message me first before purchasing.

We believe in securely packing your packages, because of course, we want them to arrive safely to you so that you can enjoy them. However, sometimes, other hands are not as careful, please understand this that sometimes it is out of our control. However, we do our best, and are willing to learn, if it is our error.

If you are are not satisfied with your purchase, please message me. Let's find a solution together. We believe that customers should be satisfied with their purchases.

Your order will be worked on & shipped when we receive payment. We do not start/ship out a piece(s), until your order is received, purchased and has cleared.
On "Reserve" orders, we do not work on them until payment received. Please contact us if any questions.

We ship Monday-Friday only via USPS. Post office is closed Saturday & Sunday for us.
If CUSTOMER has OVERPAID FOR SHIPPING, we REFUND OVERAGE.

*TIME FRAME*
For original paintings, journals, hooplas, vintage books and book clips, all items are ready to ship within 1-3 business days.

*CORRECT SHIPPING ADDRESS*
Please make certain that we have your CORRECT SHIPPING ADDRESS.
Please message us straight away if address is incorrect on your order.
It is not our, (mahzerandvee), responsibility for additional shipping cost, if the shipping address is not correct on your order.
****Any additional fees, customer is responsible for. *******

*WE ARE NOT RESPONSIBLE FOR SHIPPING PRICES*
Shipping prices are high these days, unfortunately. We DO NOT determine the shipping prices. Customers are responsible for knowing the price of shipping before they order, (your shipping price should appear in your cart). The further your pieces are going, (location), the more expensive it will be.
On our end, we insert the weight and box size. USPS will spit out a dollar amount. That is how shipping is determined.

*INTERNATIONAL ORDERS*
**Customer is responsible for ADDITIONAL Custom Fees or Import Tax Fees shipped anywhere outside the US.** This is for INTERNATIONAL ORDERS only.

We provide a tracking number for each order when it's sent out.
If you purchase bow book clips, they will ship out First class 3-Day.

APPROXIMATE/TYPICAL SHIPPING TIMES after your order ships out, (if not shipped First Class 3 Day):
+Utah, Oregon, Washington, Idaho: 2-3 days

+California, Arizona, Nevada, Texas, Colorado, Montana, Wyoming: 3-5 days

+East Coast: 7-9 days (mostly 7 days, but for holiday shopping season it can be up to 9 days).

+Mid West: 4-6 days

+International Shipping, (other countries besides the US): 7-18 days
Each country is different in how quickly they can get your packages out to you. Please understand that it is out of our control how quickly or slowly your packages arrive.

Thank you for your interest, support, and encouragement in mahzerandvee, we appreciate it! Thank you for keeping our dream alive!