Announcement   Hi! Welcome to Maile Man

Announcement

Hi! Welcome to Maile Man

Richard Suchoski

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Richard Suchoski

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Reviews

Average item review
5 out of 5 stars
(13)
See reviews that mention:
quality 4 shipping 6 customer service 2
View all 13 reviews

Shop policies

Last updated on August 17, 2018
Hi! Welcome to Maile Man, a collective of maile artisans in the Washington DC area. Maile is a hobby for us, but also our creative outlet making new designs and building custom orders. We take great pride in our craft paying close attention to each individual closure ensuring the strength and durability of each piece. Thanks for taking the time to peruse our collection! We look forward to working with you in the future!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Exchanges can be made within 30 days provided condition is same as new and shipping is handled by buyer.

Before sending any piece back please contact us via e-mail with a picture of the repair required.

1 year guarantee for repair on all pieces, just send $5 for postage to send it back once fixed.

You may cancel an order any time before it ships. If the order is in stock the total sale is refunded.

Custom orders require 50% of total as down payment before work is started, 25% of total is non-refundable.
Payment
We accept only PayPal unless a repair is required as described in the Refund Policy.
Shipping
Ships USPS to the 48 continental states only. If a piece is in stock it will be shipped by next day. If a bracelet or necklace needs to be built it usually ships within a week. More exotic materials and larger pieces need more time for assembly and material procurement and will be discussed on a case by case basis.
Additional policies and FAQs
Even if pieces are not made by us you may send them for repair, price determined on a case by case basis.

Please follow the directions on how to measure the size you need in the description of the item you choose to purchase. Include that information in the Note to Seller box when placing order in PayPal.