maileman

Olney Acres, Maryland

53 Sales | 5 out of 5 stars

maileman

Maile Man

Olney Acres, Maryland | On Etsy since 2011
53 Sales | 5 out of 5 stars

Shop owner

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Announcement    Hi! Welcome to Maile Man

Announcement

Hi! Welcome to Maile Man

Items

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53 Sales
97 Admirers
 

All Items

Richard Suchoski

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Richard Suchoski

Reviews

Average item review
5 out of 5 stars
(14)
See reviews that mention:
quality 4 shipping 6 customer service 2

Shop policies

Last updated on August 17, 2018
Hi! Welcome to Maile Man, a collective of maile artisans in the Washington DC area. Maile is a hobby for us, but also our creative outlet making new designs and building custom orders. We take great pride in our craft paying close attention to each individual closure ensuring the strength and durability of each piece. Thanks for taking the time to peruse our collection! We look forward to working with you in the future!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Exchanges can be made within 30 days provided condition is same as new and shipping is handled by buyer.

Before sending any piece back please contact us via e-mail with a picture of the repair required.

1 year guarantee for repair on all pieces, just send $5 for postage to send it back once fixed.

You may cancel an order any time before it ships. If the order is in stock the total sale is refunded.

Custom orders require 50% of total as down payment before work is started, 25% of total is non-refundable.
Payment
We accept only PayPal unless a repair is required as described in the Refund Policy.
Shipping
Ships USPS to the 48 continental states only. If a piece is in stock it will be shipped by next day. If a bracelet or necklace needs to be built it usually ships within a week. More exotic materials and larger pieces need more time for assembly and material procurement and will be discussed on a case by case basis.
Additional policies and FAQs
Even if pieces are not made by us you may send them for repair, price determined on a case by case basis.

Please follow the directions on how to measure the size you need in the description of the item you choose to purchase. Include that information in the Note to Seller box when placing order in PayPal.