maiseyhandmade's Shop Policies
I hope you enjoy what you see here, and find something that you love! Please don't hesitate to contact me anytime - I am happy to discuss custom orders.
Please pay immediately (no later than 24 hours) upon checkout via Paypal. If your payment has not been recieved after three business days, the item will be relisted. If you have any other information to give me please use the "message to seller" box during the Etsy checkout process.
IMPORTANT - Please ensure that your Etsy and Paypal delivery addresses are the same.
I will ship your order within three business days of cleared payment (if not sooner) and will send you a message to let you know your parcel is on its way and approximate arrival date.
Please note - Canada Post does not offer weekend postal service so purchases made on Fridays, Saturdays or Sundays will not be sent until Monday.
I send my parcels using Small Packet Air service. Shipments to the US typically take between 6 - 10 business days. Shipments within Canadad take 4 - 6 business days. If you need something more quickly, other options are available.
Refunds and Exchanges
My customers' satisfaction is extremely important to me.
If you ever have any problems or questions about your order, please contact me BEFORE leaving feedback and I will do my best to resolve the issue.
I'm afraid that returns are not accepted unless the items you receive are not as ordered, or are damaged. Should this occur, please contact me as soon as possible and I will provide you with a return address. Once I have received the returned item I shall issue a paypal refund for the price of the item (excluding shipping costs).
Additional Policies and FAQs
Please note: most of my items are not meant for children under 3 years of age.
Your opinion matters to me - please leave me feedback to let me know you received your item safe and sound. I would love to hear from you.
Last Updated February 3, 2011