If you are not completely satisfied with your purchase, please communicate with us within 3 days of receiving your order to notify us. Once we have been notified, return the item to us in its original unused condition within the next 10 business days after notification.

Returned items should be unused and unworn (if applicable) and must be returned in its original condition & packaging with any enclosed documentation. We will issue a refund of the item excluding the original delivery charge after inspection of it.

***Buyer pays for return shipping and associated costs. Example: Return Customs Fees.

***UNAUTHORIZED RETURNS will be charged a restocking fee of 20%.

Please note: Vintage items are not new. They have been worn or used before. We will describe any flaws if there are any in the item description. Goods will only be accepted for return if they are returned within 10 business days of notification, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please allow 7 working days for a refund to be processed.

We want you to feel happy & satisfied and hope you will become a returning customer.

We accept major credit cards through Etsy Payment. Etsy Payment will appear as your first option of payment. If you prefer to use Paypal, make sure you select the Paypal button. Please make your payment at time of purchase.

We ship to many parts of the world. If you do not see your country listed, please contact us.

We will only ship out your order once your payment has been confirmed.

Please note that all orders are shipped from CANADA. We make every effort to give you the best prices possible for shipping your items. We will happily combine shipping on multiple items to save you money.

All orders will be shipped out within 1-3 business days upon receipt of payment.

CANADA: All orders will be shipped via Canada Post. Estimated delivery 5-10 business days.

UNITED STATES: All orders will be shipped via Canada Post Small Packet USA Air. Estimated delivery 10-15 business days if there are no Customs delays.

INTERNATIONAL: All orders will be shipped via Canada Post Small Packet International Air. Estimated delivery 15-21 business days if there are no Customs delays.

***PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ANY DUTIES, TAXES (GST/VAT) OR CUSTOM CHARGES.

OUR PRIVACY POLICY

Our store is hosted by Etsy. Information you provide for transaction purposes is governed and stored by Etsy. As a member and seller on Etsy, we are bound to their Policies. If you have questions relating to the way Etsy uses your information, please refer to the ETSY PRIVACY POLICY here: www.etsy.com/legal/privacy

Compliance with laws. Your personal information (name, address, etc), provided to us by Etsy, will only be used by us, as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support. We may collect, use, retain, and share your information if we have belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

We have no access to your payment account details as PayPal or Etsy Payments processes your order, depending on the method you choose. Your information will be stored on the Etsy system as long as we have our store on Etsy or until Etsy deletes it. We will not spam you or solicit you using the information provided to us.

If you wish to contact us, you can do so through the Etsy convo system or email us at maisonchantalmichael [!at] gmail.com