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Shop policies

Last updated on June 4, 2012

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I will accept returns of items unworn, unwashed in-stock items in their original condition. Trying on is okay. You are to pay return shipping. You have up to one week of receipt to ask for a return. Return of the original purchase price (less shipping costs, usually $5.25) will be issued once I receive the item in it's original condition.

Measure your child carefully to ensure they will fit! I will not accept returns for sizing issues on instock items.

I am not responsible for the natural pooling or patterning that varigated yarns may take as it is knit up. This is not a defect, but part of the yarn's natural beauty.

I am not responsible for third party damage caused by postal employees. Most packages are shipped with insurance, so if anything happens to your item in transit, please contact me and I will work with you in filing the claim.
Payment is due within 24 hours of purchase, unless other arrangements have been made. Non-payment will void a sale.

I accept all forms of paypal and cash-on-pickup payments only.
Please note that whem using an e-cheque, I can not ship until the e-cheque clears, and this can take an undetermined ammount of time. It all depends on Paypal and your Bank. I can not speed the process in any way.
All shipping costs are the buyer's responsibilty unless otherwise stated.

I ship two times a week, on Mondays and Thursdays. The date of shipping depends on your date of purchase.

To USA: Most packages are shipped using Canada Post's Small Packets Surface. This offers insurance up to a $100 value but no tracking number or DC.
This typically takes 6-12 business days.
If you need a DC or tracking number, a shipping upgrade to USA Expedited will be required. This usually costs around $13.
This typically takes 6-12 business days.
Need it faster? Other options are available, just convo me.

Within Canada: I typically use XpressPost for Canadian shipments. If ordering a large item or large set, I may have to use expedited post.

Vancouver & GVRD residents: I am happy to offer local pickup options. Just contact me for more information!