ManoBello

If you are not 100% satisfied with your purchase, please send me a message within 48 hours of receiving item.
ManoBello accepts returns for either exchange or credit towards Mano Bello in-stock regularly priced items for the amount that you paid, minus any re-stocking/handling fees and excluding shipping costs.
Items must be unused and in new condition and returned within 3 days of receiving (excludes custom orders). Shop credits are redeemable within 90 days of issue date.

Please ship back via insured mail, as ManoBello will not be responsible for lost or damaged items. Re-stocking/handling fees may apply. ManoBello will examine and determine that items are in new & unused condition, in a timely manor. Used or damaged items will not be accepted, and will be returned to buyer at buyer's cost, or otherwise disposed of.

Custom orders and made-to-order items are not returnable, but if there is a problem with fit due to error by Mano Bello, it will be fixed. Once placed, custom orders cannot be canceled .

Sale items are final sale, with no exchange or returns.
SAMPLE SALE items are final sale with no exchange or return.
ManoBello does not refund shipping charges.

Your satisfaction with your purchase is of utmost relevance. Please describe in detail your concerns and how it may be satisfied.

Paypal or Direct Checkout with major credit card are the convenient form of accepted payment. Please link from your invoice.

All custom orders must be paid before creating. Custom orders cannot be cancelled or refunded once purchased.

Reserves: I am happy to hold items for up to 1 week upon agreement prior to purchase. New customers may be asked for a small deposit.

Lay-a-ways or items returned, and/or any credit issued will be considered abandoned after 60 days of no communication from buyer. Items will be processed accordingly.

Any questions at all: Please just ask!

Items are shipped via USPS 1st class mail by default, when possible. Expedited shipping is available at additional cost.

Estimated shipment date from Mano Bello is provided with each listing. You will receive notification with tracking information when your item has shipped.

Most items are shipped insured when possible, especially one-of-a-kind or higher priced items.

Mano Bello's International shipping cost does not include customs fees or charges that may be added in your country at time of delivery.
****Check with your delivery office for information on receiving international packages. Unclaimed & returned items will be re-shipped at your cost, so please contact your delivery service and anticipate delivery of your item.
***It is highly recommended that International buyers request upgraded shipping to USPS Priority or Express (with insurance) to insure delivery of items shipped from ManoBello, especially higher priced or one-of-a-kind items.
ManoBello default shipping is usually 1st class, since it is the most economical and does provide limited tracking information. However, once packages are released into foreign mail services, such as Royal Mail Service, investigations into lost or stolen packages is not provided by USPS unless item was shipped insured Priority or Express mail. Therefore, buyers assume all responsibility for receipt of packages and ManoBello will not be held responsible for items that were lost, stolen or unclaimed/returned.

Tracking information is available on 1st class shipments to verify all shipping activity, package handling and destinations, but offers no retrieval or searches for lost/stolen/unclaimed packages.

USPS is responsible for delivering packages to you, but neither USPS nor ManoBello are responsible for package retrieval or package security once it has been delivered to its destination address.

Colors may vary on individual display devices. Colors are represented on Mano Bello display devices to truly match each item as it appears in real life, however it is impossible to reproduce this to be the exact same on all other display devices.

Leather is an animal product as well as a luxury product. Do not get wet. Moisture & oils from body contact may affect leather condition. Do not store near heat source or in direct sunlight. Spot cleaning can be carefully done (smooth leather only....NOT suede) with a dry or slightly dampened cloth or sponge without soaking leather. Professional leather cleaning may be performed for soiled leather, at the responsibility of the service provider. Do not store in plastic, but only in a fabric bag/covering of natural, breathable fibers, such as cotton or linen.

Anyone who's worn leather gloves or boots in wet weather, knows that leather will get stiff when dried after water exposure. Use care if wearing in rain or snow and dry with an absorbent cloth ASAP if exposed.

Leather may "shed" somewhat on the sueded side of a hide when cut. In cutting hides to create design pieces, some shedding may occur when the item is new, before being used several times. This is normal and may be reduced by way of either a lint roller, or shaking the item, or by just use and handling over time.

You can use any quality leather conditioner that is non-toxic and rub on with fingers to smooth side only, if your item starts to feel dried out or stiff. Do NOT condition suede.

As of 10/2013, Mano Bello had grown & evolved to creating its own website, focusing on high quality everyday basic bags, belts & bracelets. Here is where you will find the latest and newest designs. www.manobello.com .
Etsy ManoBello shop may continue to be reserved for sample sale items from Mano Bello and also ribbon belts and select basic designs as well as some one-offs.
Mano Bello appreciates the support received from etsy over the last 7 years since its launch.

Link to Mano Bello on etsy: ManoBello.etsy.com
Mano Bello website: www.ManoBello.com

Marks, scars, even holes are natural characteristics of leather and add to the beauty & individuality of each handmade piece.

All works by Mano Bello, ManoBello & any designated affiliated aliases are under copyright protected