ManoyMetal

Mano y Metal: Hand-Crafted Accessories for Him & Her

ManoyMetal is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

ManoyMetal is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on August 1, 2013
SHOP UPDATES:
▲Custom orders: I am NOT accepting any custom orders at this time.
▲International Shipping: I am no longer shipping International due to the inconsistency and unpredictability of International Shipping that has recently occurred. Only shipping within the USA! :)
♥Please note each item sold is HANDMADE TO ORDER just for you and therefore, please allow 5-7 *business days (Sundays & Holidays don't apply) for your order to be processed and created! Thank you!
▲Please reference the "Scheduled to Ship By" date automatically posted on the top of your Etsy transaction receipt for an estimation of your ship date, your order will ship on/by that date.
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Hello! Welcome to my shop: Mano y Metal which is Spanish for: "Hand and Metal" - every item you see in my shop is created by hand in a small home-studio in Chicago.
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♥Check out the new video I made in honor of all the one-woman Etsy shop owners!
http://www.youtube.com/watch?v=be3_LHoVKNU
♥ meet me via the about page here >> http://www.etsy.com/shop/ManoyMetal/about/
♥So honored to be featured on The Urbaness website with a lovely interview & story behind Mano y Metal ! :) Here is the link to the Q&A, should you be so inclined: http://theurbaness.com/feature.php?title=Q_and_A_with_Mano_y_Metal
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{ c o n n e c t }
fb♥ facebook.com/manoymetaljewelry
tweet♥ http://twitter.com/manoymetal
blog♥ manoymetal.blogspot.com
shop♥ http://manoymetal.com
pin♥ http://pinterest.com/ManoyMetal
tumblr♥ http://manoymetal.tumblr.com
instagram♥ @manoymetal

Thanks for stopping by!
Have a great day!
xo♥
Desiree, Mano y Metal
Returns and exchanges
I will work with you to resolve any questions or concerns that you may have in regards to your purchase but ▲All sales are FINAL.▲

▲Please PROOF READ your custom orders as I will stamp it exactly as you have it on your order, therefore, the customer takes full responsibility for any typos or mistakes they make in submitting the order and I cannot be held liable for that once you submit your order, ▲ALL CUSTOM ORDERS ARE FINAL AS WELL.

▲Gift e-card sales are FINAL and Non-refundable.
Payment
Mano y Metal Shop accepts several payment methods that are listed below for your shopping convenience and preference.
Payment methods accepted:
1. all major credit cards via the Etsy direct option.
2. PayPal
3. Etsy gift cards
4. Mano y Metal shop gift cards.
Shipping
♦♦U.S shoppers: If you want to upgrade your shipping to Priority Mail for an additional charge write "UPGRADE ME TO PRIORITY AT ADDITIONAL CHARGE" in the "note to seller" box at check-out & I will send you an separate invoice via PayPal for the upgrade price difference. That is the only way to ensure I see it, sending me messages won't guarantee I see your message by the time I ship your order, it makes it easier if you just write it in the "note to seller box" at check-out so i can print it with your invoice! Thank you!
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{ Current Production Time}
▲Please reference the "Scheduled Ship By" date automatically posted on the top of your Etsy transaction receipt for an estimation of your ship date, your order will ship on/by that date.
♥Please allow up to 5-7 *business days (Sundays & Holidays do not apply) for pieces to be created for you! I work quickly but this is a safe timeframe for us to work in considering I have a day job that consumes my sunlight hours, so I work on orders at night only.
▲I'm working as fast as I can to get the order out by its ship-date posted on your Etsy transaction receipt! Thank you for your patience!:)

{ i m p o r t a n t ! }
▲Did you double-check that your address is correct/UPDATED on your ETSY Account? The customer is fully responsible for the address they have listed in the Etsy Order AND PayPal Account. Once shipped, I cannot be held responsible for address errors made by the customer!
▲▲[U.S.ORDERS] I print the shipping labels AS IS on your Etsy Account. ▲▲[INTERNATIONAL ORDERS] I print the address from ETSY as is.
I repeat:The customer is fully responsible for the address they have listed in the Etsy Order AND PayPal Account. ▲▲▲Once shipped, I cannot be held responsible for address errors!▲▲▲

{ Shipping Prices }
▲Shipping prices vary per item & location but I strive to make shipping prices reasonable and just enough to cover the basics: packaging + postage! :)
▲Each item ships in a gift box ready for gift-giving!

{ Shipping Methods}
▲I ship standard USPS, First Class, Small Parcel for both Domestic & International orders. (for shipping upgrades read below)
▲Please Note: I bubble wrap each item individually and ship in jewelry boxes that are securely enclosed in a shipping envelope to ensure the best protection of your purchase and for it to arrive to you undamaged.

{ Delivery Duration- U.S Domestic orders }
▲Once I ship, delivery times depend entirely on the USPS Postal Processing Centers of the Post Office(s) your package passes through.
A general estimation is:
▲U.S. Domestic Shipping: anywhere from 3 to 10 *BUSINESS days to arrive within the United States. (holidays & postal office weekend hours will delay delivery)
▲Please note: USPS Weekend hours (Saturdays close early+ Sundays closed) and U.S Holidays can delay shipping.

{ International Shipping }
▲I ship standard USPS, First Class, Small Parcel for both Domestic & International orders. (for shipping upgrades read below)
▲International Shipping: anywhere from 2weeks to 8weeks to arrive, depending on each country and on the Customs Processing Center(s) your package passes through {in each country}.
▲No tracking# is provided with International Shipping (if you would like to add tracking, you would need to upgrade shipping to priority or express with starting prices of $25 and up, leave me a note in the "note to seller" box at check-out if you'd like to do this for the additional costs).
▲Please note: USPS Weekend hours (Saturdays close early+ Sundays closed) and U.S Holidays can delay shipping.

{ Please Remember }
▲I am not responsible for lost packages. The Post office is, I cannot control the Post Office handling methods.
▲U.S.A observed Federal HOLIDAYS can delay your shipping and WEEKEND Post-office hours (close early on Saturdays + closed on Sunday) can also delay shipping.
▲Once your item ships your package is out of my hands and in the responsibility of the post-office for delivery.
▲Also, Please note: the above noted delivery durations are just an estimation and not guaranteed as each post-office can have delays for reasons outside of my control.

{ Upgrade }
▲Upgrade your shipping to get it there faster? Yes, write that request in the "note to seller" box at check-out so I receive your request in the transaction receipt and I'll follow-up. (don't rely on emails/messages! write it in the note to seller to guarantee I see it!)
▲Same goes for if you'd like delivery confirmation +signature, I can accommodate special circumstances for additional charges just write that request in the "note to seller" box at check-out so I receive your request in the transaction receipt and I'll follow-up. (don't rely on emails/messages! write it in the note to seller to guarantee I see it!)

Any additional questions in regards to shipping, please contact me via email at:
manoymetal(at)gmail(dot)com OR shipping(at)manoymetal.com
instead of sending me an etsy convo. Thank you.
Additional policies and FAQs
▲Please refrain from exposing your jewelry to water as it wears away at the black ink I use to oxidize your hand stamped jewelry (specific more to hand-stamped rings).

▲Did you ▲PROOF READ▲ your custom order(s) request? I will stamp it exactly as you have written it on your order, therefore, the customer takes full responsibility for any typos or mistakes they make in submitting the order and I cannot be held liable for that once you submit your order, ▲ALL CUSTOM ORDERS ARE FINAL.▲

▲Please note: I do NOT hand-stamp the INSIDE or BACK (reverse/back-side/etc.) of ANY of the bracelets, necklaces or rings. Thank you!▲▲

Thank you for your support in hand crafted jewelry!
Des, Mano y Metal.