margauxlange

DOMESTIC RETURNS:
I want you to love your jewelry item. If you are not completely satisfied with your purchase you may return the item within 7 days of receiving it for exchange or credit only (EXCLUDES INTERNATIONAL AND CUSTOM ORDERS). Please contact me ASAP. Item must be in its' original packaging and in perfect, unused condition. Shipping costs will not be refunded.

I accept payment via paypal only. Payment is due immediately upon purchasing. If payment has not been received within 3 days of sale, the item(s) will be re-listed.

My pricing system is based on a need to remain consistent with the Art Jewelry galleries and boutiques that represent my work here in the US and abroad. It is my responsibility to honor these relationships in this way. If you have any questions please contact me.

NY STATE RESIDENTS: add 8.125% sales tax.

SHIPPING DOMESTIC ORDERS:
US Orders will ship via UPS ground service which includes tracking and insurance. Average delivery time for this service is 5-7 business days.

You may upgrade to faster UPS service if so desired (2Day or overnight) Please include this request in the "message to seller" upon check-out or email me and an additional invoice will be sent to you ASAP. UPS does not deliver to P.O. boxes.

If you would prefer a different shipping service, please contact me prior to purchasing so I may accurately adjust your shipping information and total.

SHIPPING INTERNATIONAL ORDERS:
Orders will ship via USPS Express Mail International and includes limited tracking. Average delivery time for this service is 5-7 business days to most locations, however please be aware that overseas shipping may take up to several weeks due to unpredictable postal delays. Thank you for your patience. If you would prefer a different shipping service, please contact me prior to purchasing so I may accurately adjust your shipping information and total.

Buyer assumes ALL risk. I cannot be held responsible for items lost in international transit.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. As an Etsy seller, it is my responsibility to be in compliance with the import laws and regulations of the countries I'm shipping to. This includes accurately representing the contents of the package. Buyers pay any additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Etsy sellers are unable to predict which of these fees, if any, will be applied, therefore any additional customs fees or taxes are the buyer's responsibility. I cannot offer returns on international orders.

GIFT WRAP:
I believe buying handmade should be a special experience, no matter what the occasion, therefore your purchase will arrive in lovely gift-wrap. If for some reason you would prefer that it did not, please let me know asap. If you're purchasing an item as a gift for someone else, I would be happy to include a note or gift tag with your sentiments. Just mention this in the "notes to seller" upon checkout.

CUSTOM ORDER INFORMATION:
*Please check my shop main page to see whether I am currently accepting custom orders.*

The total order plus shipping is due in full at the time of order placement. Typical turn-around time for a custom order is 4 - 6 weeks unless otherwise specified. There are no returns, refunds or cancellations on custom orders.

See something on my website that you like but find that it's not available for sale in my etsy shop? There are several galleries and boutiques in the US and abroad currently carrying my jewelry. Email me about the piece you're interested in and I'll let you know as soon as possible whether or not it's still available for purchase or if something similar may be custom ordered.

WHOLESALE:
Wholesale inquiries welcome! Please email me at: margauxlange [!at] gmail.com

CLEANING INFORMATION FOR PLASTIC BODY SERIES JEWELRY:

• It is OK if the plastic doll parts and/or epoxy resin get wet. Water alone will not harm the materials.
• If the plastic doll parts get dirty, a non-abrasive soap (e.g. liquid dish soap) and warm water works well to gently clean the pieces.
• Store away from direct sunlight, do not use commercial jewelry cleaners or solvents.
• While epoxy resin is somewhat durable and will sustain most normal wear and tear, it does have the potential to scratch and/or stain.
• While the plastic doll parts are somewhat durable, they have the potential to scratch
and/or stain.