Marmalady

Edible items are exempt from the EU Distance Selling Regulations for returns, but
refunds will be considered on a case-by-case basis. Please contact me in the unlikely event you have a problem with your goodies.

Cancellations: If you need to cancel your order please let me know as soon as possible after ordering. A full refund can only be given if I have not started baking your order. For orders baked but not yet posted, a 50% refund will be given.
If the order has already been posted, then refunds cannot be given.

For non-edible items, notification of intent to return must be made within 14 days of receipt. Buyer to pay return postage.A form can be downloaded here: https://etsy1.app.box.com/s/gaow2mrx67khgbqlqk9p

I accept Paypal, Direct Checkout and Bank Transfers in £ sterling.

All packaging in direct contact with the food will be new. Some of the outer packaging (brown paper,bubble mailers or shipping boxes) may be re-used.

I use Royal Mail First Class and aim to post out within 2-3 days of receiving your order and payment.
If your item should go astray (postmen can get hungry sometimes!) it will be replaced and I will file a lost item claim with the Post Office

If your purchase is a gift let me know and I will pretty up the package and include a personal message from you.

I, Marmalady, am the data-controller of your personal information as it relates to my shop Marmalady on Etsy.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact Etsy.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay using Etsy Payments, your personal data is protected by Etsy's Privacy Policy.

There is a link to Etsy's Privacy Policy at the foot of the page.

To contact me, see "Seller's Details" below or use the Etsy Convo system.