marmargourmet

Your order and satisfaction are important. We make a strong effort that all descriptions, photographs and shipping charges are accurate, reasonable & reliable. If for any reason you are not comletely satisfied, please let us know and we will work with you on either a refund or exchange.

Wire Wrapped, Granite, Jewelry items must not have been used. Product(s) may be returned within 7 days of receiving it, provided the item(s) is unaltered, for a full refund (minus cost of this shop's shipping cost), not including your return shipping cost. Returned item(s) must be in original packaging and show no signs of wear/abuse/alteration. Otherwise, the item(s) will incur a 20% restocking fee or be refused for return/refund. All returns should be shipped with a tracking number and preferably insurance. I (shop) am not responsible for untracked, uninsured return package loss.

Items shipped to an address provided by customer that results in a return to sender will not receive a refund. If item is non-perishable we will resend item to correct address with customer paying for additional shipping fee. Food items will not be refunded.

Edible products are non-refundable.
Custom orders are non-refundable.

Credit Cards and Etsy cards are accepted.

Taxes are applicable for the state of Michigan.

Etsy shipping/delivery time are estimates only. Please include your preferred delivery by date during checkout. If rush delivery needed, contact shop via Etsy convo before placing order. Holiday Shipping has been impacted this year resulting in longer transit times. The only guarantee is Express shipping with accurate address. Priority Mail claims can be made at www.usps.com after 15 days package was shipped.

All Wire Wrapped & Granite pieces are carefully packaged in clear bags and/or clear cellophane wrap, tied with ribbon/twine/raffia.

Jewelry is carefully packaged in brown kraft boxes tied with ribbon/twine/raffia.

BAKED GOODS are packaged with extreme care, sent USPS Priority Mail. All other items are packaged with extreme care, shipped via method stated in corresponding listing. Shipping upgrades need to be requested prior to placing order.

Orders are usually shipped within 4 working days of cleared payment. Please allow extra time for custom orders and holidays.

If provided shipping address is incorrect, the item(s) will be returned as 'undeliverable'. This can take some time. If this happens, this shop cannot be held liable for such mistakes.

Orders will be shipped to the shipping address on the Etsy Order Page. Before placing an order, be sure your Etsy shipping address is up-to-date & is actually where you want the item to be shipped. Requests for a new shipping address via convo after placing an order will result in your order being refunded, cancelled, and item(s) relisted. You will need to place order again with correct shipping address.

If a package arrives damaged during shipment, please make contact immediately. Please send pictures of damaged item(s) and packaging/box.

MARMAR GOURMET aka MARS BY THE BAY LLC is located in Michigan, USA.

© COPYRIGHT My designs, photos and descriptions are protected by copyright. They may not be duplicated, copied, reproduced and/or republished without permission or notice. All rights are reserved.

Pieces are carefully looked over for any broken beads, loosening wire, and/or cracking granite prior to shipment. Quality materials are used in making all our pieces hand made by myself and my mother. Hand washing RECOMMENDED for Wire Wrapped, Granite, Jewelry pieces.

Baked goods are made from scratch with no preservatives. They are made to order in a certified, licensed, insured kitchen. All food items are NON-REFUNDABLE. If ordering cookies for an event, please order additional in case of breakage during transit. The MARMAR GOURMET shop makes every effort in packaging to prevent this, but it is not a guarantee. The MARMAR GOURMET shop is not responsible for broken/damaged cookies after they leave our premises. Also, make sure you are providing accurate ship to address when placing order. The MARMAR GOURMET shop is not responsible for packages being returned to sender.

If interested in custom orders or bulk purchase discounts, please convo.