MarshmallowDream

Marshmallow Dream Monogram Studio

Smyrna, Georgia · 7238 Sales

MarshmallowDream

Marshmallow Dream Monogram Studio

Smyrna, Georgia 7238 Sales On Etsy since 2011

5 out of 5 stars
(1294)

Announcement   ** LIKE our Facebook Page, then send us a message saying Etsy to receive a 10% OFF Coupon Code. ( New Code each month, One Time Use Only ) **

Our current turn around time is just 1 to 2 days.** Provide your contact number for speedy communication in dealing with your order. ** If your item is needed for a specific date - Please provide this information, other wise your item will be completed in the order in which we receive it **

Our process time usually runs 24 to 48 hours; however, when our order volume is high or we have to order something for your order, then our process time may be 4 to 7 days, please message to confirm timing for orders needed on specific dates ** Thank you!

Personalized items are not refundable. If there is a mistake made on our part, then your item will be replaced or refunded if we are out of stock. If there is a mistake made on your part, then unfortunately the item is yours to keep.

We do not refund shipping charges once an item has been shipped, unless a shipping mistake has been made on our side of the order. If your item is returned to us due to an insufficient address, refused shipping or because of a none deliverable address, then we will contact you and you will be required to pay for additional shipping to have the item shipped to you correctly.

Announcement

Last updated on Jan 24, 2017

** LIKE our Facebook Page, then send us a message saying Etsy to receive a 10% OFF Coupon Code. ( New Code each month, One Time Use Only ) **

Our current turn around time is just 1 to 2 days.** Provide your contact number for speedy communication in dealing with your order. ** If your item is needed for a specific date - Please provide this information, other wise your item will be completed in the order in which we receive it **

Our process time usually runs 24 to 48 hours; however, when our order volume is high or we have to order something for your order, then our process time may be 4 to 7 days, please message to confirm timing for orders needed on specific dates ** Thank you!

Personalized items are not refundable. If there is a mistake made on our part, then your item will be replaced or refunded if we are out of stock. If there is a mistake made on your part, then unfortunately the item is yours to keep.

We do not refund shipping charges once an item has been shipped, unless a shipping mistake has been made on our side of the order. If your item is returned to us due to an insufficient address, refused shipping or because of a none deliverable address, then we will contact you and you will be required to pay for additional shipping to have the item shipped to you correctly.

Marshmallow Dream Monogram Studio

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Marshmallow Dream Monogram Studio

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Shop policies

Last updated on December 28, 2016
Thank you for choosing to shop with Marshmallow Dream Monogram Studio, where it is all about the monogram!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
Payment via Direct payment through Etsy or PayPal is expected at time of purchase.
Shipping
Most items ship within 48 hours of checkout via USPS.

However, some items we do not keep fully stocked in our store at all times and are special ordered to your order; therefore, your order can take up to 5 to 10 days to ship out.

** Please provide a need by date when ordering and feel free to message us to ask if an item is in stock before purchasing. **

Our shipping rates apply to the contiguous US.

** Please contact us within 5 DAYS of receiving your order if there are any shipping damages. We will need pictures and then access the issue from there. **

** When purchasing multiple items, some listings may seem high on the combined shipping charges...we will refund any shipping overages once your order is completed and ready to ship and actual shipping charges have been calculated. **

** MISTAKES OR DAMAGES ** You have 5 days from when you received your package to notify me of any shipping damages or order mistakes. Pictures must be provided for this process.

Please contact us directly at 770-405-8777
Refunds and Exchanges
Refunds or exchanges are not available on personalized items, they are made especially for you. If a mistake is made on your part ( in terms of spelling, initial order, color, font, etc. ), we can not refund, exchange or discount your order. If we make a mistake on your item, we will exchange it with the same item that was ordered, or issue a refund. ( please note we will ask you for pictures when these cases do arise ) Please read shipping policy to make sure your item is replaceable if damaged during shipping.

If you are not happy with the choices you have made for personalizing your item (font, color, etc.) , there is nothing we can do about that part. :( However, when you place your order, if we feel that the font, color, etc. that you choose will not look right with your initials or item, we will message you ahead of time and make suggestions. :)

Please open your order and check all of your items immediately once you recieve your shipment. All broken items, mistakes, etc. must be claimed within 7 days of recieving your order. We can not replace items which are broken or messed up once you have thouroughly used them and/or failed to contact us past the 7 day policy.

We do not refund shipping charges once an item has been shipped, unless a shipping mistake has been made on our side of the order. If your item is returned to us due to an insufficient address, refused shipping or because of a none deliverable address, then we will contact you and you will be required to pay for additional shipping to have the item shipped to you correctly.
Additional policies and FAQs
Personalization specifications should be included in checkout notes.

Please indicate thread color, font choice and name or initials exactly as they appear and any other information needed for the item you are ordering. There is a box labeled "Notes to Seller" where you can leave all the information for customizing your order. Some listings have variations which you have to choose at the time of check out; however, Etsy only gives us as the seller 2 options for variations, so sometimes you will need to give us several other details for you order. Feel free to message us with questions to help you in purchasing your order.

** Providing us with a contact phone number is the fastest and best way to get your order processed as quickly as possible. **

** If you do not give us all the information we need for your order and we can not get in contact with you within 3 days of trying to contact you, then we will refund and cancel your order so we can move on. **

Thank you for shopping with Marshmallow Dream Monogram Studio. :)