maryandlucy

monogrammed gifts for every occasion!

Warner Robins, Georgia · 6109 Sales

maryandlucy

monogrammed gifts for every occasion!

Warner Robins, Georgia 6109 Sales On Etsy since 2010

5 out of 5 stars
(998)

Announcement   Welcome! Turn around time is 2-3 weeks plus shipping.

*******Please read entire listing before purchase.*******
Thank you for your interest in my shop!! I hope you find something you absolutely love : ) Let's get a few things out of the way...

I am very clear about wait times. The current production schedule is always at the very top of the listing. Shipping schedules are always in the shop announcement, as well as the "Shipping and Policies" tab. My items are VERY popular and the wait time reflects that. Please do not purchase an item THEN convo me that you need it sooner. I do not offer refunds or cancellations of orders because you did not understand the turn around time.

If you have a deadline or are at all unsure about the production schedule, PLEASE ask first before you purchase. Rush options are available for purchase, but please convo first to make sure I can accommodate your deadline.

When providing monogram information for your order please list your initials in MONOGRAM ORDER - that means first, last, middle. Also provide the full LAST name to clarify the correct letter order. This is VITAL to your order. PLEASE do not just list 3 initials. I won't know if they are in correct monogram order. Not providing all the information requested, including full last name, will delay your order.

State sales tax is added to Georgia customer sales.

If you need to contact me or have any questions, please use etsy's convo system instead of email. You will get a much quicker response.

Thanks!!!
Susan

Announcement

Last updated on Dec 26, 2016

Welcome! Turn around time is 2-3 weeks plus shipping.

*******Please read entire listing before purchase.*******
Thank you for your interest in my shop!! I hope you find something you absolutely love : ) Let's get a few things out of the way...

I am very clear about wait times. The current production schedule is always at the very top of the listing. Shipping schedules are always in the shop announcement, as well as the "Shipping and Policies" tab. My items are VERY popular and the wait time reflects that. Please do not purchase an item THEN convo me that you need it sooner. I do not offer refunds or cancellations of orders because you did not understand the turn around time.

If you have a deadline or are at all unsure about the production schedule, PLEASE ask first before you purchase. Rush options are available for purchase, but please convo first to make sure I can accommodate your deadline.

When providing monogram information for your order please list your initials in MONOGRAM ORDER - that means first, last, middle. Also provide the full LAST name to clarify the correct letter order. This is VITAL to your order. PLEASE do not just list 3 initials. I won't know if they are in correct monogram order. Not providing all the information requested, including full last name, will delay your order.

State sales tax is added to Georgia customer sales.

If you need to contact me or have any questions, please use etsy's convo system instead of email. You will get a much quicker response.

Thanks!!!
Susan

Susan Goodwin

Contact shop owner

Susan Goodwin

About

mary & lucy

Custom embroidery, monogramming, and accessories.

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Shop members

  • Susan

    Owner, Designer

    Hi, I'm Susan...creator of everything you see in the mary & lucy shop.

Shop policies

Last updated on April 5, 2016
Welcome to mary and lucy! Every item is hand crafted by me, Susan, in my smoke free studio. I offer embroidered and personalized accessories. Everything is better when it's monogrammed!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
I accept two forms of payment:
1) Paypal
2) Credit card payment directly through etsy.

If you are a first time shopper on etsy here is a short how to on the check out process: http://www.etsy.com/help_guide_checkout.php


State sales tax is added to Georgia customer sales.
Shipping
I ship USPS Priority with complimentary delivery confirmation and tracking. Priority shipping usually takes 2-3 days.

I ship outside the United States with 1st class International shipping. Shipping time varies. I am not responsible for any additional tax, tariffs, or customs charges on international shipments.

DURING THE HOLIDAY SHIPPING SEASON (November1 - December 25) SHIPPING TIME IS SOMETIMES DOUBLED. If you need a rush order, please convo me and we can discuss a rush fee. I usually have 150-200 orders waiting to be made at one time, so please do not ask for a rush item without being prepared to pay a rush fee. I will try to work with you to get you your custom item as soon as I can! Ready to ship orders will ship within 48 hours of payment.

My production time varies depending on current orders and holiday seasons. Please refer to my shop announcement or individual listings for current turn-around time.
Large orders to west coast postal zone states (Washington, Oregon, California) may require additional shipping charges.

Please ask about special shipping to military APO addresses.
Refunds and Exchanges
All sales are final.

Because of the nature of most of my items (custom monogrammed items), refunds are not available. If a mistake is made on MY side, I will try to correct as soon as possible. (I will request a photo of the item to confirm an error)

I ship USPS Priority in Post Office provided packaging. I have never lost a package, but you can not predict what will happen in shipping. I am not responsible for packages once they leave my hands. If you wish to purchase shipping insurance or delivery confirmation, please let me know at purchase.

If you are a bride trying to match your color(s), I will send embroidery thread samples for a small fee. Please convo for more information.
Additional policies and FAQs
When ordering monogrammed items please provide the following information:

1)monogram initials in this order: First name, Last name, Middle name
2) FULL LAST NAME: This is to clarify that the Last name is in the correct position, the center of the monogram. THIS IS VITAL TO YOUR ORDER.
3) monogram font/style choice
4) thread color choice
5) size and/or color (for shirts)
6) wedding date and/or deadline

Measurements for shirts are always listed in the product description. I am happy to answer questions about sizing and make suggestions, but I can not select sizes for you or guarantee a certain fit.

If you do not provide full monogram information your order may be delayed while I wait for confirmation/clarification via convo or email.

I am always happy to set up reserved listings for custom or special orders. If you request a reserved listing, please purchase within 48 hours. Please do not ask me to pay to add a reserved listing to the shop if you are not absolutely certain you are going to purchase.