marygunndesigns' Shop Policies
Welcome to my store! I hope you find something you like. I love creating unique pieces of art jewelry. Although I generally work in silver, any of these items can be made in gold at additional cost for the materials. I am also open to custom orders, so if you have a design in mind let's talk about it. Please contact me for changes in sizing or if you'd like a different stone. Most items will be shipped in a gift box, and gift wrap is available at no charge. I'm always happy to answer questions about any of my work. Please feel free to contact me through Etsy, or my email at mmhildebrand [!at] marygunndesigns.com
Payment through paypal is recommended. Credit cards can now be accepted as well Checks or money orders are welcome, but keep in mind that the piece won't be shipped until the payment is received so please be sure to allow for extra time to receive your item. Cancellations of custom orders must be made within 3 days.
Most items will be shipped through the USPS Priority Mail Serviceunless other arrangements are requested. International purchases will be shipped through USPS International Priority Mail. Each piece will be insured for the purchase price and items lost in transit will be replaced. Shipments through USPS First Class Mail are not insured unless arrangements are made in advance of your purchase. Overnight shipping is available on request for an additional $10 charge and must be requested prior to purchase.
Refunds and Exchanges
I hope you love your purchase, but if you don't, please contact me. Custom orders are non-refundable. Defective items will be repaired or replaced. Returns of non-defective items must be made within 30 days of receipt to receive a refund and are subject to a 15% return fee. Please note that the item must be in its original condition with packaging. Refunds will be made in the manner of the original payment for the purchase amount less shipping and the return fee after the item is received.
Additional Policies and FAQs
Custom orders are available depending on availability of materials. Custom orders are non-refundable. Any item can be gift wrapped on request at no charge.
Mary Margaret Hildebrand
marygunndesigns [!at] hotmail.com
Covington, WA, USA
Last Updated December 12, 2012