masaoms' Shop Policies
Welcome to my Etsy shop!!
All my jewels are gift-wrapped with a beautiful bag, prepared to give as a present. If you ask it before I can also ship them with a beautiful gift card. ;-)
I accept PayPal.
All purchases are sent out within 2 days of order.
I ship all my jewelry by Certified Mail, so I have always a track number of the shippment.
Your order will be shipped to your ETSY address. If you prefer another adress you only have to tell me.
Shippings to Spain or Europe take from 5 to10 days, but International Shippings can take 20 days.
*** Important to USA Customers, some shippings can take one month to be delivered by USPS because of the new security system, please be patients and I keep you informed during the shipping time. Thank you! ***
Also, I can offer a FAST DELIVERY for your purchase using Postal Express or UPS, if you're interested in receive your jewel at home in a few days contact me and I will inform you about the prices of this shippment.
*** MSO Joies is not responsible for any lost or damaged items in the mail. ***
Refunds and Exchanges
I want you to be happy with your purchase so exchanges are available for most items. You must contact me within 24 hours of receiving your item if you wish to exchange it.
All items must be unused and in original condition and needs to be shipped back insured with delivery confirmation and all shipping fees will be the responsibility of the buyer.
** I don't accept returns from CUSTOM ORDERS or Customized pieces **
Additional Policies and FAQs
I actually accept custom orders, so please you can contact me if you want a special piece or a setting for a stone.
Take note that the Coupon Codes are not applicable to Custom Orders
Enjoy your silver pieces, as more the piece is worn the skin oils will prevent oxidation.
If cleaning is needed follow these instructions:
-Using a soft toothbrush, wash piece with mild dish soap and warm water. Dry well.
-Polished surfaces can be cleaned with a pre-treated polishing cloth.
-DO NOT use abrasive polishes, chemical tarnish removers, or ultasonic cleaners on pieces containing pearls or stones. (ask me which stones are able to be in contact with this kind of products).
Black or Oxidized Silver:
Some people skin oxidize silver and others clean it. If your jewel is oxidated, it can wear away in time, if you contact me I can describe you how to re-achieve it.
-DO NOT clean and use abrasive textiles with this oxidized patina.
Last Updated February 11, 2014