matursuksema is taking a short break

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Note from shop owner I'm out of town until August 15.

Note from shop owner

Last updated on Aug 7, 2018

I'm out of town until August 15.

Sharon

Contact shop owner

Sharon

Reviews

Average item review
5 out of 5 stars
(670)
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Shop policies

Last updated on May 31, 2016
Welcome to Matur Suksema. I import directly from Bali, working with a community of silver-smiths. Most of our sterling beads and findings are made one bead at a time. The carved bone faces and pendants come from one very talented Balinese carver. We are members of the Fair Trade Federation and Green America.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
I have chosen my Bali suppliers carefully to provide you with a quality product and I try to check over the beads or other items before they're packaged. Occasionally there will be a problem or something wasn't what you expected. E-mail me within 3 days of receipt of the item(s) and we'll negotiate a refund, return or something else. We guarantee 100% satisfaction!

10% of the sales price will be donated to ALSA Evergreen Chapter in memory of my husband. ALS, also known as Lou Gehrig's Disease, currently has no treatment and no cure.
Payment
I take PayPal and Etsy payments. Payment is expected within 7 days unless you e-mail to make other arrangements.
Shipping
I ship via USPS First Class Mail unless you request otherwise. As of 1/17/2016 small packages, including padded envelopes, are $3.00 for one to eight ounces.

I try to mail no later than three postal days after receipt of your payment. I will try to let you know if I'm out of town and when I'll be mailing if there is an exception. If you don't hear from me immediately, please be patient.

I love international buyers. I ship via USPS First Class International Mail unless you request otherwise. As of 1/17/2016 rates have gone up dramatically but consider that those prices are the same for one to eight ounces. Price to Canada is $9.00 and $13.50 every where else.

Please note that I list items as "handcraft supplies" with the actual purchase price on the customs form. Please don't ask me to list a lower price or to list as a gift. Any customs duties or fees are your responsibility. If you have questions, contact your local customs agency before buying. Also note that customs clearance can delay delivery.
Additional policies and FAQs
I do have quantity and wholesale discounts. Please e-mail for information before buying. Sorry, no post-purchase discounts. Since I work directly with the silversmiths and bone carver, I can work with you on custom designs and/or sizes.