MauiSeaGlassJewelry

Artisan Sea Glass Jewelry and more

Lahaina, Hawaii 15 Sales On Etsy since 2013

5 out of 5 stars (8)

MauiSeaGlassJewelry

Artisan Sea Glass Jewelry and more

Lahaina, Hawaii | 15 Sales

Shop owner

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Last updated on Sep 29, 2019

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Irina

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Irina

Reviews

Average item review
5 out of 5 stars
(8)
See reviews that mention:
quality 2 shipping 3

About MauiSeaGlassJewelry

Sales 15
On Etsy since 2013

Around the web

Shop members

  • Irina Robilotta

    Owner-Creator-Designer

Shop policies

Last updated on December 6, 2015

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Refunds & Exchanges

GENERAL POLICIES:
If an item you purchased turns out to be not quite what you were looking for, please contact me within 4 days of receiving the item. The receipt date will be determined by the package tracking number provided by the US Postal Service (or whichever mailing service was purchased).

You may receive a store credit or a refund (minus 20% restocking fees) upon the return of undamaged goods, minus shipping fees.

Return shipping fees are the responsibility of the buyer. Items must be returned in original packaging and in original condition and shipped with Delivery Confirmation.

Items must be returned in their original packaging, unworn and unused.

I take great pride in my work. Whether you need to return an item or exchange it for another, I will do everything I can to make the experience a pleasant one!

EARRINGS:
For hygiene reasons, earrings that are returned or exchanged will only receive partial refund or credit since I will need to replace the ear wires. The only exception is in the case of damage during shipping, in which case I will repair or replace the damaged items (see below for details). If you have any questions before you purchase any earrings from my shop, please do not hesitate to contact me!

RETURNS:
I will refund the purchase price of the item minus the shipping charge once I receive the item back in the mail. The customer is responsible for paying for shipping to return the item.

EXCHANGES:
We will credit the purchase price of the returned item(s) minus 20% restocking fees and the shipping charge toward your exchange, and if the new order costs less than the original, I will refund you the difference. New shipping charges do apply for the new item you will receive, and the customer is responsible for paying for shipping to return the items.

REPAIRS: Repairs are handled on a case by case basis. If the problem is due to craftsmanship, the repair or compatable replacement piece of jewelry will be free of charge. Other repairs will be priced individually. Due to the nature of my pieces, please handle with care and store items safely and properly when not in use. I am not responsible for normal wear and tear damages after 20 days.

ITEMS DAMAGED IN SHIPPING:
While we always hope for the best, sometimes packages are mishandled in the shipping process, damaging the items inside. Neither you nor I can control this, but I will assume responsibility for replacing or refunding your order in these situations. If your order was damaged in shipping, please contact me with a photo of the item and damaged package before shipping it back to me.

Whether you opt to return or exchange the item, I will credit you the full item cost, your original shipping cost, and the cost to ship the damaged item back to me when you include your shipping receipt with the item. Damaged items must be returned to me in order to qualify for a refund or exchange, and a receipt for the shipping cost must be included to receive a credit for that amount.