Handmade items from the world's most beautiful fabric

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Shop policies

Last updated on February 13, 2011
Hello everyone, welcome to MavisandFrank. In case you were wondering, my shop is named after my beloved Grandparents. I am combining my newfound etsy addiction... er hobby, with being a new mum. Please bear this in mind when reading my policies. As always, please convo me with any question, request or enquiry and I'll respond as quickly as possible.

Accepted payment methods

Returns and exchanges
If there is any fault with the item, please be sure to convo me for a full refund. Customer satisfaction is my highest priority. I wont rest until you're happy.
At the moment, payment is by paypal only. I require that payment be made no more than three days after purchase. However, if this requirement is a problem, please contact me and we'll work something out. Please note, the buyer is responsible for any taxes or tariffs that their country may impose.
Please specify if you require express, or registered shipping. I will set up a custom listing for you to cover the difference in price. All my packages are wrapped with the greatest of care and love. I firmly believe that reusing packaging is the only green option, hence your item will come wrapped in salvaged tissue paper, wrapping paper, postage bags etc. I also believe in making each package as much like a birthday present as possible. Unless otherwise specified in the listing, all items are ready to ship, and will be so at the first opportunity. If you are purchasing multiple items as gifts, be sure to let me know at the checkout so I can wrap them separately or as appropriate.
Additional policies and FAQs
Wholesale enquiries are always welcome. Please convo me for a list of the prices, or email mavisandfrank [!at]

Though my designs are in the public domain, I ask that you respect my ideas and intellectual property. Thankyou!