MavisButterfield

Primitive Hooked Rugs, Patterns and Hand Dyed Wool

Boston, Massachusetts · 536 Sales

MavisButterfield

Primitive Hooked Rugs, Patterns and Hand Dyed Wool

Boston, Massachusetts 536 Sales On Etsy since 2011

5 out of 5 stars
(190)

Announcement   >>> Next shop update Saturday, June 30th at 6pm EST. <<<

Announcement

Last updated on Jun 15, 2018

>>> Next shop update Saturday, June 30th at 6pm EST. <<<

Mavis Butterfield

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Mavis Butterfield

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Reviews

Average item review
5 out of 5 stars
(190)
tana michele

tana michele on Jun 15, 2018

5 out of 5 stars

Gorgeous! The colors are earthy and varied. Such a sweet piece.

Deb Alexander

Deb Alexander on Jun 14, 2018

1 out of 5 stars

The hook that I received was not the one I ordered. I ordered a coarse hook and received a fine hook. Good communication. Offered a refund with return but I would have to pay the shipping – twice. Stated that the fine hook is better but it does not fit my needs. I wanted the one that was pictured and stated on the sale. I passed the fine hook to someone who could use it. I let it go because there are many other credible sellers.

Mavis

Mavis responded on Jun 15, 2018

Buyer contacted me 8 days after receiving item to state she did not receive the item. Once I provided her with the tracking info she replied "Yes I saw that too. I received a very fine rug hook that I passed on to someone else because I ordered a course hook as stated in this purchase. I believe you sent the wrong one." I told her the correct hook was sent but if she wanted to return it, I would give her a refund less shipping. I only offer one hook - Joan Moshimer Hook Size Coarse. I've sold 43 identical hooks with no issues. I purchase the hooks wholesale directly from the company. I even provided her with a photo of my wholesale order which states I only purchased the "coarse" size hook. Not sure what else I could have done. I sent her the correct item, she didn't like it, I offered a refund.

View all 190 reviews

About

Around the web

Shop members

  • Mavis Butterfield

    Owner

    I've been hooking rugs and hand dyeing wool since 2002. When I'm not working on rugs or other folk art pieces, you can find me in the garden, or on my blog OneHundredDollarsaMonth.com where I share tidbits of our daily life here in New England.

Shop policies

Last updated on June 15, 2018

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Due to the handmade nature of my items I do not accept returns of any kind.
Payment
I accept payment through PayPal and through Etsy Shop Payments using your preferred credit card. They are safe, secure and easy ways to pay on line.

If you do not have a PayPal account, you can easily sign up, or just use your credit card at the time of payment. Simple click on the “Check Out With PayPal” tab and it will take you through the necessary steps. You can also sign up through your Etsy account to have a credit card on file which does not go through PayPal if you prefer.

Payment is due at time of purchase. No exceptions. If I don't receive payment within 24 hours of submitting your order, I will cancel the sale.

Washington State customers will be charged 8.6% sales tax. This charge will appear at time of checkout.
Shipping
Purchases are shipped within 1-3 business days.

I ship via USPS 1st Class or Priority Mail depending on the weight, size and destination of your package. I do not include insurance, but if you would like to purchase insurance you may do so at checkout.

USPS First Class is for packages up to 13 oz. in weight and usually takes about 3-7 days.

For packages over 13 oz., I use USPS Priority Mail. Packages typically arrive in 2-3 days.. {If you prefer this method, please email before purchase to upgrade and I will add additional shipping charges}.

I do not accept international orders at this time.
Additional policies and FAQs
I will do my best to accurately represent the product pictured. Please take advantage of the many photographs I have posted for each listing and know that colors can and will differ on computer monitors. All measurements are approximate.