maybesparrowphoto

Please see the above explained in the shipping policy. If your order arrives damaged or does not arrive at all for some reason, then you will need to file a claim with your local postal office. Once the package has left my hands and is in the hands of the postal service, it is no longer in my control as to whether the item becomes damaged or lost. PLEASE NOTE I DO NOT ISSUE REFUNDS and should your item not get to you, you will be sent the same item again OR get a store credit for the same amount to choose something else that you'd like sent in it's place.

ALL refunds/exchanges will be handled on a case by case basis and shop owner retains the right to refuse any refund/exchange.

I accept Paypal and direct checkout (all major credit cards accepted on Etsy), please send payment within 48 hours so I can ship your item in a timely manner. If you need to cancel your order within this time, please send me a message as soon as possible.

I normally ship within 2-3 business days unless otherwise noted. Items are shipped USPS, with the exception of large print items. For items 16x20 or larger in size, I do provide free tracking and insurance on photographs. If you'd like your item insured and it is a smaller size than 16x20, please contact me for more information and pricing.

Please Note: If you are overseas, please allow up to 2-4 weeks for your items to arrive. Customs may hold your package for an undetermined amount of time and this is not in my control once it is out of the United States. You are responsible for any customs fees that your country may impose on your package once it has arrived to you. I will not pay for any customs fees, so please make a note of this before hand and be aware of what you might have to pay to get your package from customs.

FOR OVERSEAS CUSTOMERS ONLY: If your package does not show up after one month or longer AND we have been in contact, you may possibly receive a refund. Please see my refund policy below. Overseas customers are in charge of all customs and taxes once the package has left the United States. Please be aware of this and what your country's customs policies are, as I am not responsible for any refunds after the package has left the U.S. Please contact me with any questions about this BEFORE ordering your item so there are no complications!

All photographs and illustrations are original works and copyright Maybe Sparrow Photography and Design unless otherwise stated. You may not copy, borrow, or steal my work or ideas and if you do please be aware that legal action may take place.

If you wish to use my photographs for your blogs, website, personal projects, etc, please contact me FIRST to receive written permission and to be aware of proper crediting, etc. Thank you for respecting this request.

I am very willing to work to accommodate any special requests you may have, so please convo me if you have something you'd like but you don't see on my page. I take photographs to make other people happy!